Senior Telecom Analyst

Description

The St. Louis County Information Technology department is seeking an experienced, motivated, and focused individual to join our Telecom support team. This role involves assessing telecommunication needs, recommending system designs, and providing ongoing technical support to ensure optimal performance of telecommunications systems. The Senior Telecom Analyst role ensures the integrity and operation of the enterprise telecommunications infrastructure is maintained and fully functional. The responsibility for developing complex telecommunications solutions distinguishes this job class from IT22-Telecommunications Analyst.

The typical starting salary is $85,000 - $95,000 annually depending upon the candidate's qualifications as well as budgetary considerations. Additionally, we offer a comprehensive benefits package and a generous Paid Time Off (PTO) policy. To learn more about these and other County benefits, please visit

St. Louis County Government is a qualified agency for the Public Service Loan Forgiveness program managed by the Federal Government. For more information regarding this program, please visit

Examples of Duties

Provide consultant services for enterprise telecommunications by analyzing business requirements, sourcing vendor solutions and formulating implementation plans

Document technical configurations and issue resolutions

Implement technical and operational work orders, upgrades and new system implementation that require vendor/carrier coordination

Perform emergency technical and operational work by evaluation requests, identifying and resolving problems or coordination solution with vendor/carrier

Assess network and circuit requirements and process appropriate orders

Keep abreast of the latest advancements in telecommunications technology and best practices

Identify and implement cost-saving measures and network improvements

Diagnose and resolve technical issues related to voice ensuring minimal downtime

Maintain the ticketing queue to keep Service Level Agreements within acceptable levels

Install and test telecommunication components

Work with various departments (customer support, sales, etc.) to understand their telecommunications needs and provide technical support

Evaluate existing telecommunications systems, identify bottlenecks, and recommend improvements to enhance performance, reliability, and scalability

Coordinate moves, adds, and changes of telecommunication equipment

Perform other duties as required or assigned

Minimum Qualifications

Equivalent to a degree in telecommunications or related field and eight years of related experience.

Additional Information

SELECTION AND APPOINTMENT: A selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicant's education and experience, answers to the supplemental questions, results of employment references investigated and any other appropriate information available.

The selection committee will admit to the interview only those persons who possess the most job-related qualifications and may establish admittance criteria beyond the minimum qualifications stated above. The interview will comprise 100% of the applicant's earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire.

The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision.

All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County.

HOW TO APPLY: Applicants interested in applying for this position should visit our website at We only accept on-line applications.

EQUAL EMPLOYMENT OPPORTUNITY POLICY: The policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans' status or political affiliation. Call the Division of Personnel at for more information on this policy.

St. Louis County

Division of Personnel, 7th Floor

Clayton, MO 63105

Relay MO 711 or

An Equal Opportunity Employer

Fax: