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IT Support Analyst

Company:
Inari Agriculture
Location:
Cambridge, MA
Posted:
May 05, 2025
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Description:

About Inari...

Inari is the SEEDesign™ company, using new breeding technology to push the boundaries of what is possible by designing nature-positive seeds for a more sustainable food system. A combination of AI-powered predictive design and a cutting-edge multiplex gene editing toolbox enables Inari to unlock the full potential of seed and advance critical solutions with broad applications for growing more food with fewer resources. This includes products that will generate greater yields while using significantly less land, water and other inputs.

Our success is dependent on great minds, collaborating to generate bright ideas and deliver exceptional outcomes.

We have over 300 employees, with research sites in Cambridge, MA (USA) and Ghent (Belgium), as well as a product development site in West Lafayette, IN (USA). We’ve deliberately built a team that brings diversity of thought to all aspects of our business, to generate new ideas, approaches, and ways of operating. And we've intentionally combined experience with potential, bringing agriculture industry experts with the desire to innovate together with bright minds from academia, human therapeutics, software, and consulting. If you want to be part of a diverse and inclusive team developing unique solutions to feed the world while protecting our planet’s natural resources, we’d love to hear from you!

About the role…

As an IT Support Analyst, you will play a key role in keeping our end user systems running smoothly across the company. You will take on a wide range of responsibilities, from troubleshooting technical issues and managing system updates to setting up new workstations, maintaining software licenses, managing support tickets, ensuring data security, and providing hands-on support for both in-office and remote employees. You will be working alongside the IT team not only in Cambridge, MA, but remotely with our offices in West Lafayette, IN and Ghent, Belgium.

We are looking for someone who is not only technically skilled but also great at communicating with a diverse range of end users. Your ability to explain things clearly and offer quick, effective solutions will be crucial to keeping things on track. This role offers a great chance to expand your skill set, work in a collaborative, dynamic environment, and have a direct impact on the organization’s IT operations.

As an IT Support Analyst, you will…

Provide daily onsite support, monitoring and triage of managed infrastructure, services, applications, and laptop/desktop support using an IT service management system

Create and maintain user accounts and access permissions across endpoints and software systems

Image and deploy laptops as replacements or for new employees

Maintain all computers with current patches and software installs with endpoint systems and mobile device management tools

Utilize Vulnerability Management and Remote Monitoring systems to remediate endpoint vulnerabilities

Assist with computer-controlled laboratory equipment moves, connections and troubleshooting

Perform computer moves of equipment when teams are relocated

Consistently monitor endpoint setup and report any potential viruses or threats

Ensure cleanliness of all data equipment and computer rooms

Assist in AV equipment setup and troubleshooting

Assist with ordering computers, peripherals, software, etc. and managing inventory for effective distribution to employees and maintaining systems with asset management tools

Provide local training and support on key IT applications, including creating self-service and training materials for staff and clients

Manage local systems/applications and technical infrastructure operations to support staff and applications

Identify and recommend solutions to enhance the client experience, availability, and staff efficiencies, coordinated closely with global IT needs

Foresee issues and gaps, identify solutions and work comfortably with leading-edge products

Work effectively with our vendor partners to maintain functional operational systems

Communicate with management on IT applications operational status

Assist with record-keeping procedures, documentation, asset management and maintenance of data

Coordinate with management to bring efficiencies to laboratory information management systems

You bring…

Minimum 3 years of proven experience in an IT support role that focused on laptop and end user support

Expertise with Windows 11, MacOS, iOS/iPadOS, Android, MS Office 365 suite

Excellent communication skills (written and verbal), with strong problem-solving and decision-making abilities

High self-motivation with the capability of working both independently and in a team setting

A positive and entrepreneurial mindset, with the ability to challenge the status quo to drive innovation in a fast-paced startup environment

Eagerness to learn new systems, particularly in agriculture biotech and laboratory settings

Curiosity and a commitment to continuous learning, with a desire to make a meaningful impact

Ability to apply creative thinking to troubleshoot complex technical issues

A collaborative approach, open to giving and receiving ideas, perspectives, and feedback

Skill in fostering open dialogue and promoting teamwork

Comfort with ambiguity, the ability to adapt to change and make decisions with incomplete information

A strong sense of accountability, taking ownership and encouraging the same in others

Bonus Qualifications...

Relevant IT certifications (ITILv4, A+, etc.)

Experience with MDM systems (Intune, Jamf)

Experience with IT Service Management systems (ServiceNow, etc.)

Experience with RMM systems (NinjaOne, etc.)

Experience with Quality Management systems

Experience working with laboratory equipment and maintaining laboratory IT systems

Experience creating end user documentation and how-to guides

Experience creating SOPs and internal documentation

Knowledge of scripting languages (PowerShell, Bash)

Knowledge of video conferencing hardware and digital signage (Microsoft Teams, Cisco, Logitech) and Smart TVs

Job Applicant Privacy Notice

FOR U.S. CANDIDATES: Please note that we use the resume you submit with your application during our background check process. To ensure an efficient and accurate background verification, we kindly ask that you carefully review and accurately represent your work history, education and other relevant information on your resume. Any discrepancies or inaccuracies found during the background check may impact your candidacy for the position.

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