Telephone Operator (LJ)

Description

Job Description

Answers and routes calls received by the Hospital's main telephone, paging and doctor's answering systems. Performs miscellaneous clerical and receptionist duties.

Job Responsibility

* Answers and routes calls received by the main telephone, paging and doctor's answering service systems.

* Provides patient information assistance to callers.

* Monitors all emergency alarms and dispatches appropriate response teams.

* Maintains appropriate logs and records.

* Greets visitors at front desk of hospital lobby.

* Directs visitors to their destination by providing verbal directions and handouts.Must be familiar with the physical layout of the hospital.

* Ensures transportation for patients to, from and within the System.

* Provides access to telephonic interpreter services for visitors and patients with limited English proficiency.

Performs related duties, as required.

*ADA Essential Functions

Job Qualification

High School Diploma or equivalent, required.

Ability to work additional shifts, as needed.

Gracious manners, pleasant speaking voice, clam demeanor and the ability to work under stress is required.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).