Sr Collections Specialist

Position Purpose:

Work closely with Accounting, Operations and Client Services to coordinate collections efforts. Specific duties include assisting in providing timely accounting functions and collections.

Essential Duties and Responsibilities:

Recordkeeping Collection

• Follow collections policy timeline and procedures to maintain acceptable accounts receivable levels for all clients including but not limited to plans, partners and financial advisors.

• Prepare collections letters in accordance with policy and ensure they are sent out to clients within established guidelines.

• Provide Fee Processing associate monthly fee pulls due to non-payment within the annual 4% guidelines.

• Follow plan termination.

• Follow the abandon plan and QTA process.

• Review and follow up on weekly Deconversion Reports - Term Complete and PDA received not complete.

• Coordinate communications with Client Services to maintain approval list for "on hold" policy and to obtain new contact information for undeliverable invoices and collection letters..

• Coordinate efforts with collections agencies to work with selected clients.

• Assist other members of collection team when workloads dictate for the processing of fees paid out of plan.

• Work directly with recordkeeping clients and internal associates on various billing and collection issues.

• Issue credit memos for bad debt with proper approval.

• Assist with cash application.

• Cash application back-up for other divisions.

• Support month end close process.

• Follow up on all emails, phone and web comments daily.

• Review, document and update all procedures used in all areas of responsibilities on a timely basis.

• Assist in special projects or tasks as assigned by management.

Minimum Requirements:

• Associate's degree in accounting/finance or equivalent combination of training and experience preferred.

• 1+ years of collections/receivables experience, preferably in financial services

• Proficient with Microsoft Office, including Outlook, Excel, and Word

• Detail oriented with strong organizational and time management skills

• Strong verbal and written communication skills

• Strong interpersonal skills with internal and external clients

• Ability to handle multiple priorities and meet deadlines

• Ability to work independently and also as a team player in a fast-paced environment.

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.