Communications Supervisor

Salary : $63,107.20 - $94,660.80 Annually

Location : Westerville OH 43081, OH

Job Type: Full-time

Job Number: 01212

Department: COMMUNICATIONS

Division: COMMUNICATIONS

Opening Date: 05/01/2025

Closing Date: 5/31/2025 11:59 PM Eastern

Description

Position is open until filled. Applications are being reviewed as they are received.

This is skilled, supervisory work overseeing communications technicians engaged in handling the performance of their assigned duties, handling emergency and non-emergency calls, and dispatching emergency responders. The supervisor will monitor and evaluate the work of communication technicians in a variety of dispatching and communication activities. The supervisor will ensure appropriate training. Work may also involved acting as a communications technician, answering calls, monitoring emergency services radios and alarms, dispatching emergency responders as needed, and maintaining continuous communication with the responders.

Below is the estimated timeline and next steps in the hiring process (this is subject to change, if necessary)

Job Posting will be open until June 1st

Testing will be held mid to end of June, more information will be provided

Interviews and Backgrounds will be conducted in July

Successful candidate will be chosen in August and will begin the pre-hire process

SUPERVISION

Work is performed under the general direction of the Communications Manager. The supervisor must be able to ensure adequate staffing of all shifts for proper communications operation. The Supervisor must also be able to communicate clearly and effectively under extremely stressful conditions in compliance with federal, state, and local rules and regulations regarding emergency communications and the release of criminal history information. Work is reviewed for results obtained through established performance measures. Supervision is exercised over multiple technicians.

ESSENTIAL FUNCTIONS OF WORK

(May not include all duties performed.)

Schedules, assigns and evaluates the work of all communications technicians during second and third shifts.

Update the training manual as needed and oversee the Communications Training Officers (CTO) to ensure consistency in training.

Provides on the job training to employees related to procedures and equipment operation.

Ensure required in-service training is completed and required certifications are kept up to date.

Responds to questions and complex problems.

Assist in the creation, evaluation, and updating of department standard operating procedures (SOP) by consistent and timely use of a Quality Assurance program.

Ensure that proper procedures are followed through the established Communications Quality Assurance program.

Make recommendations for disciplinary action; provide performance counseling and corrective action as needed.

Provide coverage during staffing shortages either by assuming the role of a communications technician or locating another technician as a substitute.

Ensure APCO Project 33 Standard Communications Training Certification compliance and renewal.

Assist in maintenance and upkeep of equipment necessary to the operations of the communication center; Contact the City Communications Coordinator when outside service is needed.

Monitor 800mhz radio system, LEADS system, 9-1-1 and Vesta phone system, Dialogic system, CAD dispatch program, duress and aid alarms for records and other city offices, entry/exit controls for the adult jail, City building(s) camera system, audio and visual recording equipment for the adult jail, and other various equipment used in communications.

Assist in the completion of monthly LEADS validation report.

Use LEADS system to verify driver's license status, check vehicle registrations and wants and warrant checks on subjects as requested by officers; send messages via teletype to other agencies to confirm entries of stolen vehicles, stolen property, and missing or wanted persons; enter or delete arrest warrants from the LEADS/NCIC system; release Criminal History (CCH) information in an appropriate and secure manner; maintain a log of all LEADS/NCIC transactions.

Track 9-1-1 call usage; ensure all 9-1-1 misroute forms are properly completed and faxed to the county 9-1-1 coordinator; oversee the completion of daily and monthly 9-1-1 call reports.

Inquire on CAD system usage; operate computer aided dispatch and related equipment; check LEADS entries; respond to emergency call overflow and assist communications technicians in general when needed.

Prepare and maintain records for weekly and monthly reports; prepare reports; prepare and conduct annual performance evaluations; conduct periodic probationary evaluations; act as backup in reviewing time records for payroll purposes.

Process leave requests to ensure that all shifts are properly staffed.

Make requests for the purchase of office supplies and related equipment.

Assist in monitoring and reproducing recordings of related telephone calls and radio traffic using the division recording equipment; process requests for copies of booking videos.

Make entries into CAD database of all geographic and related address additions, deletions or corrections; complete CAD database changes to include the codes, districts, etc; ensure dissemination of information updates to all Communications personnel.

Assist with periodic in house spot checks of LEADS entries to ensure compliance with established procedures.

Attend informational and educational seminars as necessary, both within the police and fire divisions and with outside agencies.

Ability to obtain and maintain EMD certification and certification from the State of Ohio to operate the criminal computer system and the LEADS computer system.

Performs other related duties as assigned.

MINIMUM REQUIREMENTS OF WORK

Graduation from high school, or G.E.D.

Valid driver's license.

Must be a U.S. citizen.

Three years of progressively responsible experience in emergency communications work, including lead or supervisory experience; or any equivalent combination of training and experience which provides the following knowledge, abilities, and skills:

Demonstrate a thorough knowledge of practices, methods and techniques pertaining to emergency 911 procedures and equipment.

Demonstrate a thorough knowledge of equipment associated with the emergency communications.

Demonstrate a thorough knowledge of proper and effective procedures related to processing emergency calls.

Display the ability to plan, organize, schedule, assign and evaluate the work of emergency Communications Technicians.

Display the ability to train and counsel subordinate employees.

Display the ability to communicate clearly and effectively over the radio.

Display the ability to perform work requiring good hearing and diction and a clear voice.

Display the ability to use and operate equipment related to emergency communications.

Display the ability to maintain equipment and make minor repairs when necessary.

Display ability to maintain records and prepare reports.

Display the ability to establish and maintain effective working relationships with other employees.

Attends outside meetings representing the Communications Bureau.

Display the ability to communicate effectively, orally and in writing.

Display the ability to communicate clearly and effectively over the radio.

Display the ability to work unusual hours and flex shift assignments.

State of Ohio to operate the criminal computer system and the LEADS computer system.

HEALTH BENEFITS

Employees pay 15% of the monthly medical insurance premium through United Healthcare which includes prescription coverage. Employee, Employee plus child(ren), Employee plus spouse and family coverage is available. However, a spouse who has affordable health care coverage through their employer must elect that coverage as primary. The City health care plan is a high deductible healthcare plan.

HEALTH SAVINGS ACCOUNT

Annually, the City will deposit 85% of your health insurance deductible amount into an HSA account in your name.

VISION AND DENTAL

The City pays 100% of the premium for dental and vision. Coverage levels will be explained in further detail at time of hire.

LIFE INSURANCE

The City pays 100% of the premium on a $100,000 life insurance policy for employee and $10,000 for spouse and $5,000 for child.

RETIREMENT PENSION

The City contributes 14% monthly toward retirement benefits offered through the Ohio Public Employee Retirement System. The employee pension payment share is 10% of gross salary.

VACATION

New employees accrue two weeks of paid vacation every year. Vacation time increases with length of service time.

PERSONAL LEAVE

Employees receive 6 prorated days of personal leave annually.

01

Our Communications Division is a 24/7 operation. Communication Supervisors will need to be able to work different work shifts, nights, weekends and holidays. Are you willing to work different shifts, nights, weekends and holidays?

Yes

No

02

Do you have supervisory experience?

Yes

No

03

How many year(s) of experience do you have dispatching for Fire?

0-2 year(s)

3-4 years

5-7 years

8 or more years

I do not have experience dispatching for Fire

04

How many year(s) of experience do you have dispatching for Police?

0-2 year(s)

3-4 years

5-7 years

8 or more years

I do not have experience dispatching for Police

05

How did you learn about this position?

website

Governmentjobs.com website

Indeed.com (career board)

LinkedIn.com (career board)

Careerbuilder.com (career board)

City Employee

Friend

Career (Job) Fair

CareerBoard.com (career board)

Other website not listed

Other

Required Question