Division Manager

Our vast array of services — educational, employment, vocational, residential, habilitative, and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions.

Job Description: Under the general supervision of the Director of Residential Services, the Division Manager has the primary responsibility for the day-to-day operation of the residential programs, ensuring that persons served can access quality services efficiently and cost-effectively. Responsible for the provision of case management; advocacy and support to persons served and ensures individual’s goals and services are implemented as agreed upon at the IP. Provides leadership and direct supervision for multiple sites within Residential Services.

Position: Division Manager

Schedule Details: Full Time - Monday through Friday 9 am-5 pm (hours may vary based on program needs)

Program: I/DD (Intellectual and/or Developmental Disorders)

Locations Managed: Putnam, Larkin & Wallingford, PA

Salary: $52,000+/year

Job Duties:

Supervises the day-to-day operation of the homes in a manner that complies with regulations and Agency standards

Conducts scheduled and unscheduled site visits every week to review environment, documentation, staff and person served activities/interactions to ensure compliance with Agency and regulatory standards. Visits should rotate to different shifts over the month; completes weekly audit forms to document visits

Coordinates the Individual Plan (IP) planning process within prescribed time frames; including the assembly of a team that is both optimal for the process as well as preferred by the individual

Serves as the primary point person for the individual served; providing updates, responses, and follow-up on a timely and regular basis to all concerned parties

Develops the IP for presentation at the IP meeting, reviews the draft IP, and submits corrections to the Service Coordinator in compliance with regulatory requirements/timelines

Ensures that profile data is current in Client Profile System (CPS) and that current IPs and reviews are uploaded in CPS. Approves attendance monthly

Facilitates the scheduling of interim meetings as needed and follows up on agreed-upon actions discussed at the meeting

Reviews family and person-served surveys and provides follow-up as needed

Assists with developing, implementing, and following up on plans of corrections to address problems noted during visits from Agency personnel, funding and regulatory agencies, and results of quality assurance reports

Participates in the admission/transfer process of persons served

Monitors implementation of individual programs, including behavioral programs, programs documentation, directing feedback to the team and ensuring that the necessary materials, etc. are present to carry out the specific programs

Assumes on-call responsibilities established by the Director of Operations

Assumes other duties, responsibilities, and projects as assigned

Ensures Fiscal Sustainability

Reviews staff time sheets weekly and submits to Payroll according to identified timeframes

Responsible for the Individual Maintenance Allowance process including requests for funds as well as monitoring of income and expenses

Ensures the Health and Safety of Persons Supported and Staff

Responsible for ensuring that service and medication books are up-to-date, current, and filed appropriately

Closely monitors health and safety concerns related to the persons served on their caseload and relays information to all relevant parties on a consistent, regular, and timely basis

Ensures the proper and timely completion of incident reports and the appropriate notifications of incidents as determined by Agency and Developmental Disabilities Administration (DDA) policies and procedures. Review incident reports for assigned persons

Takes necessary action in emergencies in accordance with agency policies and reports such incidents to appropriate personnel per Agency policy and procedure

Develops Relationships with Stakeholders and Engages them to Enhance the Quality of Persons Supported Lives

Responds timely to internal and external customers to ensure service excellence

Works cooperatively with others including all staff, supervisors, administrators, co-workers, persons served, community professionals, customers, vendors, and the public

Attends weekly administrative meetings

Ensures a Competent and Well Trained Workforce is in each residence

Completes performance evaluations for House Manager(s) and ensures performance evaluations are completed for all direct support staff within specified time frames

Reviews and approves all written communications completed by the House Manager before presentation to direct support staff

Responsible for the completion of all staff training within the required time frames

Ensures that staff are properly oriented and trained on the job

Uses technology to perform job functions and ensures the same for staff

Participates in the hiring process for the selection of employees including interviewing and making recommendations

Provides Leadership to direct reports and Coordinates Support for Operations

Supervises the House Manager directly and directs support staff indirectly to ensure accountability

Establishes the direct support staff schedules of each site and modifies them in collaboration with the appropriate personnel

Establishes a work schedule that is flexible to meet the needs of the operations of the homes which includes regular weekend and evening hours

Attends and conducts house staff meetings at least bi-monthly

Maintains Compliance with Regulatory Standards, Policies, Procedures, and Licensing

Ensures fundamental rights issues are presented to the Human Rights Advisory Standing Committee (HRASC) in compliance with regulatory standards

Assists with developing, implementing, and following up on plans of corrections to address problems noted during visits from Agency personnel, funding and regulatory agencies, and as a result of quality assurance reports

Attends work regularly according to assigned work schedule and in accordance with Agency policy

Minimum Requirements:

Education: Bachelor’s degree in a behavioral health or IDD field or equivalent in experience and/or training. All degree(s) must be from a regionally accredited institution of higher learning.

Experience: Four years of experience in the behavioral health field or IDD, with at least one year of supervisory experience required for staff with a bachelor's degree. Two years experience in the behavioral health field or IDD, with at least one year of supervisory experience required for staff with a master’s degree. Six years of experience in the behavioral health field or IDD, with at least one year of supervisory experience and/or training required for staff that do not have a bachelor’s degree.

Licensure/Certifications: None Required

Clearances: Pennsylvania Child Abuse Clearance, Criminal Clearance, and fingerprint-based federal criminal history; Verification that employee is not on any Medicaid/Medicare Exclusion list.

Note: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted instead of the requirements specified under Education and Experience

What’s in it for you?

Total Rewards (For Full-Time Employees = >30 hours/week):

Competitive Pay

Medical, Dental, and Vision Insurance

Tuition Reimbursement options

Flexible Spending Accounts (Health, Dependent, and Transportation)

Life Insurance

Disability Insurance

Paid Time Off

403(b) with Employer Match

Employee Recognition Programs

Employee Referral Bonus opportunities

Discounts through “Tickets at Work”

And More!

Want to learn more?

To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at:

Holcomb Behavioral Health Systems is accredited by the Joint Commission and provides a comprehensive range of services and supports for people with mental health, substance abuse, intellectual and developmental disabilities, and co-occurring disorders throughout southern and central Pennsylvania, central New Jersey, Delaware, and Maryland. Additionally, we provide an array of prevention and educational programs for youth, parents, and adults to encourage healthy choices and lifestyles.

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