Telephone Operator - RPT - Day Shift

HOURLY RANGE: $21.190 - $25.701 ERIE COUNTY MEDICAL CENTER CORPORATION DISTINGUISHING FEATURES OF THE CLASS: The work involves operating a computerized telephone system at the Erie County Medical Center Corporation.

The incumbent performs routine work, relaying incoming, outgoing and inter-office calls.

The extent of duties varies with the type of communication system in use.

Work is performed under the general supervision of a higher level employee in accordance with established procedures.

Does related work as require.

TYPICAL WORK ACTIVITIES: Operates a computerized telephone system; Staffs lobby reception desk; greets visitors and directs them to appropriate staff member, department/section and initiates a routing slip when required; Directs patients to their destination; Relays incoming, outgoing and inter-office telephone calls; Makes long distance calls; maintains log of international calls; Operates public address system, paging system or other communication systems; Maintains log of healthcare emergency codes; Consults emergency contact information; Provides reports of calls and codes; Uses Meditech to locate patients; Enters information into patient transport system; Prepares daily spreadsheet of services and on-call physicians; Sends faxes; Assists with providing information and documentation to the public; Provides pagers and language phone and maintains record of distribution; Maintains a current directory of personnel, patients or frequently used numbers; Stamps, sorts and post out-going and incoming mail; Assists with routine clerical duties when volume of calls permit.

IN ADDITION, IF ASSIGNED TO THE SKILLED NURSING FACILITY: Monitors closed-circuit television and alerts security or other appropriate staff to possible problems; Responds to, announces and alerts security or other staff of wandering residents, fire, alarms, etc; Accepts package deliveries during non-business hours; Sorts incoming mail on Saturdays, gives mail to pre-approved residents; Provides general information regarding facility programs and events.

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of the operation of a computerized telephone system and proper techniques of placing and receiving telephone calls; good knowledge of organization and functions of the department assigned to; working knowledge of office terminology, procedures and equipment; working knowledge of hospital codes; ability to speak clearly and distinctly in a well modulated and pleasant voice and to use correct grammatical construction and choice of words; ability to maintain simple clerical records neatly and accurately; ability to use computer keyboard and business office systems; ability to understand and follow simple oral and written instructions; ability to get along well with others; tact; courtesy; neat appearance; initiative; resourcefulness; independent decision making; physically capable of performing the essential functions of the position with or without reasonable accommodation.

MINIMUM QUALIFICATIONS: A) Graduation from high school or possession of a high school equivalency diploma and one (1) year of office clerical experience involving responsibility for answering a telephone, taking messages and similar duties; or: B) Three (3) years experience as a telephone operator, switchboard operator of office clerical experience involving responsibility for answering a telephone, taking messages and similar duties; or: C) An equivalent combination of training and experience as defined by the limits of (A) and (B). NOTE: Verifiable part-time and/or volunteer experience will be pro-rated toward meeting fulltime experience requirements.