AUTHORIZATION SPECIALIST / CALL CENTER

About us

Cooper University Health Care is an integrated healthcare delivery system serving residents and visitors throughout Cape May County. The system includes Cooper University Hospital Cape Regional, three urgent care facilities; Cape Regional Physicians Associates with primary care and specialty care providers delivering services in multiple locations throughout Cape May County; The Cancer Center at Cooper University Hospital Cape Regional, the Claire C. Brodesser Surgery Center; AMI at Cooper, Miracles Fitness and numerous freestanding outpatient facilities providing wound care, lab, and physical therapy services. We have a commitment to our employees by providing competitive rates and compensation programs. Cooper offers full and part time employees a comprehensive employee benefits program, including health, dental, vision, life, disability, retirement, on-site Early Education Center (employee discount), attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Cooper University Hospital Cape Regional is accredited by the Joint Commission and has received the Gold Seal of approval.

Experience Required

Knowledge of medical insurance terminology, computer skills for scheduling and familiarity of general office procedures and equipment, arranging appointments for care, providing exceptional customer service

Verifying insurance eligibility and ensuring that insurance requirements are met prior to delivery of service

Explains financial requirements to the patients or responsible parties including authorization process and deductibles

Accurately processes all requests and documents appropriate information within a time-sensitive environment

Ability to deal with the public with professionalism and compassion in stressful situations and prevent, calm, or defuse irate callers and patients by working with them to identify concerns and properly directs calls

Ability to hear inquiries from patients, physicians, clients or staff, answer phone and speak with patients

Education Requirements

High School graduate or equivalent

Special Requirements

Extensive knowledge of medical/radiology terminology

Minimum 3 years medical office/authorization/insurance experience, preferred

Positive, upbeat disposition with ability to multitask in fast-paced environment

Must be proficient in Word/Excel and EMR, have good organizational skills

Permanent