Group F & I Director

Group F&I Director (multi-point responsibility)

Overview

The F&I Director oversees the Finance and Insurance (F&I) operations across multiple dealerships, ensuring exceptional customer service, maximizing profitability, and maintaining strict compliance. This leader drives performance through effective training, standardized processes, and strong team development.

Key Responsibilities

Leadership: Manage, mentor, and train F&I managers across all locations to meet performance goals.

Results-Oriented: Expected to be hands-on including in the seat closing deals if unexpected staffing shortages require. Every day is different requiring adaptability, flexibility, and a focus on the results.

Profitability: Maximize F&I revenue through product sales (e.g., warranties, GAP insurance) while monitoring metrics like PVR and product penetration.

Compliance: Ensure adherence to all federal, state, and local regulations, conducting regular audits to mitigate risk.

Process Improvement: Standardize and optimize F&I procedures for consistent customer experiences across dealerships (TO, menus, training, etc.).

Customer Experience: Deliver transparent, professional service to enhance customer satisfaction and resolve issues promptly.

Vendor Relations: Build and maintain relationships with lenders and product vendors, negotiating favorable terms.

Travel Requirements: Onsite at stores approximately 90% of time.

Qualifications

Experience: 5+ years in F&I management, preferably with multi-location oversight. Proven record of exceeding performance goals.

Skills: Leadership, compliance expertise, analytical abilities, and proficiency in dealership management software (e.g., Dealertrack).

Education: Bachelor's degree in business, finance, or related field preferred.

Compensation & Benefits

Competitive base salary with performance bonuses.

Comprehensive benefits (health, dental, vision, 401(k)).

Opportunities for career growth within the dealer group.

Range: $225K – $250K annually