Receptionist

Job Description

Summary of Position: The Receptionist/Clerk performs a variety of clerical duties to assist in organizing and expediting workflow including maintaining incoming documents and administrative functions.

Education: High School Diploma or Equivalent

Experience: Six (6) months office experience and prior Customer Service Experience preferred

Skills: Excellent Communication Skills, interpersonal and problem-solving skills, excellent customer service, detail oriented; ability to use a computer equivalent to position; good organization; knowledge of HIPAA regulations

Requirements: None

Physical: Regularly required to sit and use hands to finger, handle and feel. Regularly required to talk or hear and see. Occasionally required to walk, stoop, kneel, or crouch. Lift and/or move up to 15lbs, or more. Vision abilities include close vision, distance vision, color vision and ability to adjust focus.

Essential Duties and Responsibilities:

1. Answer telephone in a professional and courteous manner and directs incoming calls to proper personnel.

2. Records name of person being called, caller’s name, call back number and nature of business if person being called is unavailable.

3. Welcome and assist all visitors coming into the clinic, directs them to the appropriate personnel.

4. May collect and distribute mail to office personnel, including mailing for UPS.

5. May type memos, correspondence, reports and other documents as needed.

6. Assist with filing and maintaining records as needed.

7. Schedule, reschedule, cancel and confirm patient appointments.

8. Maintain the hot list. Call in patients and/or reschedule patients in the event volume drops below required per night number.

9. Maintain patient information and make updates into computer as needed.

10. Verify patient insurance information and coverage.

11. Review medical charts to verify documentation requirements have been met.

12. Scan patient charts into system.

13. Archive studies onto disk and the server for medical record retention.

Full-time