Support Executive

Must Have Technical/Functional Skills Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support, Experience Required Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support, Roles & Responsibilities * Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of their Laptop/Desktop/VDI * Solve technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.

* Provide support in enroll the iOS devices in MDM (JAMF) and investigate the incidents and Tasks * Deployment of device drivers and windows patch updates * Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices * Manage the Security compliance health status of end user workstations * Monitor security patching status and remedy deficiencies proactively * Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team * Adjust configuration options as required to resolve defects identified while performing corrective action on a device * Investigate desktop level incidents and identify root causes to be able to provide solutions.

* Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities * Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot * L2 Workstations operational support * Monitor and report on User experience.

Report on Workstation image deployments and patch compliance metrics Salary Range: $55,000-$65,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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