Client Contract Coordinator

Position Overview As a key member of our finance and operations team, the Client Contract Coordinator is responsible for ensuring accurate and timely client billing while maintaining organized and up-to-date contract records.

This role requires strong attention to detail, cross-functional collaboration, and a proactive approach to financial accuracy and customer service.

Essential Duties & Responsibilities: * Create, update, and manage client contracts-including recurring, fixed-price, block hour, retainer, and time-and-materials-based on signed agreements * Monitor service tickets and projects to identify billing updates or changes; adjust contracts accordingly to reflect accurate client obligations * Review technician time entries to verify proper financial coding and alignment with contractual billing terms before monthly invoice processing * Validate all recurring service charges each month to ensure accuracy prior to invoicing * Generate and distribute monthly recurring revenue fluctuation reports to management, identifying key trends and anomalies * Prepare and process client invoices on a scheduled basis, ensuring they are complete, accurate, and in line with service agreements * Serve as a primary point of contact for clients regarding invoice-related inquiries; deliver prompt, courteous, and effective support * Collaborate with internal departments to resolve billing discrepancies, contract issues, and service concerns; issue credit memos when appropriate * Maintain accurate and detailed contract records in the Autotask system, including SLAs, expiration dates, account managers, and special terms or exceptions * Oversee financial close-out of completed projects, ensuring all billable work is accounted for and final reports are generated * Organize and manage digital files for assigned contracts, including Master Product and Service Agreements * Record client payments in Sage Intacct and assist in reconciling payment activity * Conduct regular collection efforts to ensure outstanding receivables remain within target levels * Perform other administrative or financial duties as assigned to support the team and department goals * Fundamental to the responsibilities noted above is the development and maintenance of a deep understanding of the Company's products, services, and its clients.

This will take time but is essential for more effective cross-functional collaboration.

* Collaborate with offshore resource(s) to perform administrative tasks in support of these roles by providing clear and concise guidance and instructions to enable those resources to assist the Client Contract Coordinators Preferred Skills: * Bachelor's degree in a related field * Solid understanding of basic financial and accounting principles, experience in accounting or billing a plus * Previous administrative support experience * Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) * Experience communicating with C-level executives is a plus * Strong critical thinking and problem-solving skills * High attention to detail with a commitment to accuracy * Confidence in identifying and addressing process inconsistencies * Adaptable and thrives in a dynamic, ever-changing environment.

* Self-motivated and capable of working independently or as part of a team * Strong communication skills, both written and verbal What's in it for You?

* Opportunity to work in the booming field of cloud, data management and analytics alongside some of the brightest minds in the industry * Opportunity to work with cutting-edge technology in a casual, fun environment * Opportunity to be a part of a local company committed to making a difference in our community * Chance to work with a rapidly expanding tech company * Flexible schedule and paid time off * Free snacks and an unlimited supply of coffee * Social events such as happy hours, game nights, holiday parties, birthday celebrations, movie days, ice cream sundae bars, fancy coffee carts, company softball team, etc.

* Competitive salary and benefits package including health, vision, dental and life insurance and 401(k) plan