Call Center Receptionist in Medical Office

Job Description

Benefits:

401(k)

Health insurance

Paid time off

Job Summary

New Jersey Bariatric Center is seeking a friendly and professional Patient service/Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

Receive inbound calls and place outbound calls

Identify the reason for the customers call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics.

Upsell products and services when appropriate.

Use best practices in customer service techniques to develop rapport and build relationships with customers.

Document all customer interactions.

Attend trainings to maintain up-to-date skills and knowledge.Qualifications

High school diploma/GED

Previous experience as a Call Center Representative or in a similar role is preferred

Excellent phone and verbal communication skills

Understanding of active listening techniques

Familiarity with Customer Relationship Management (CRM) programs

Ability to work well under pressure.

Highly organized with the ability to prioritize projects and manage time effectively

Full-time