Pool & Spa Retail Sales Associate

Job Description

Professional Pools & Care is looking for a Pool & Spa Retail Associate to join our team!

As a Retail Associate, you will:

Utilize cash registers, electronic scanners, and other related equipment to process transactions.

Assist customers with purchases, answer product questions, and provide outstanding service.

Work with POS systems (experience preferred, but training available).

Maintain a clean and organized sales floor and back stock area.

Support merchandising, stocking, and display setup.

Have the opportunity to learn about pool/spa products and water chemistry (knowledge is a plus, but not required).

The ideal candidate:

Is dependable and reliable.

Has excellent customer service and communication skills.

Pays close attention to accuracy and detail.

Is eager to learn and grow in a retail environment.

If you’re a motivated team player with a positive attitude, we’d love to hear from you!

Responsibilities:

Assist customers by answering questions, providing recommendations, and ensuring a great shopping experience.

Ring up sales using a POS system, handle cash/card transactions, and arrange for delivery or pick-up when needed.

Greet customers upon entry and build rapport through conversation.

Set up merchandise displays and maintain an organized sales floor and stockroom.

Answer phone calls, assist with inquiries, and handle high call volumes professionally.

Cross-sell and upsell products while staying up-to-date on new merchandise.

Work collaboratively with the team to provide excellent customer service, especially during peak times.Qualifications:

Customer service experience preferred (retail, sales, or similar roles).

Ability to lift up to 50 lbs and work in a fast-paced environment.

Strong communication skills (both written & verbal) and a cheerful, customer-focused attitude.

Basic familiarity with POS systems (or willingness to learn).

Flexibility to work varied schedules, including weekends or peak seasons.

Water chemistry knowledge is a plus, but not required—training available.Benefits:

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Vision insurance

About Professional Pools & Care:

At Professional Pools & Care, we transform backyards into personal havens with beautifully designed swimming pools, premium hot tubs, and exceptional customer care.

We are committed to:

Expert In-Store Guidance: Helping customers find the perfect solutions by offering personalized advice and product knowledge.

Quality Craftsmanship: Delivering durable, beautiful, and functional designs that stand the test of time.

Customer-Centric Service: Building lasting relationships with our clients through attentive, personalized service.

Integrity and Reliability: Operating with honesty, transparency, and professionalism in every aspect of our work.

Empowering Our Team: Creating a supportive environment where employees can thrive, grow, and feel valued.

Through our dedication to these principles, we aim to continue our 26-year tradition of making dreams a reality, one pool and hot tub at a time.

Our Core ValuesAt Professional Pools & Care, our core values guide everything we do. They define who we are, what we stand for, and how we serve our customers and community:

Customer Commitment – Delivering exceptional service and value.

Integrity – Acting with honesty and ethical responsibility.

Quality – Striving for excellence in products and service.

Teamwork – Supporting and collaborating to achieve success.

Innovation – Embracing creativity and continuous improvement.

Safety – Prioritizing a safe environment for employees and customers.

Accountability – Taking ownership of actions and outcomes.

Sustainability – Promoting eco-conscious practices.

Community Engagement – Giving back and supporting local initiatives.

Respect – Treating everyone with dignity and professionalism.If you share these values and want to be part of a growing team, we’d love to hear from you!

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Full-time