Customer Service Representative

Job Description

Seeking a FT (33-36) hours a week position for an experienced veterinary receptionist to join our amazing team. ER experience preferred.

Animal Emergency Clinic North East is looking for our newest team member and in need of a Client Service Representatives. A Client Service Representative at our hospital needs to be a friendly and empathetic individual, focused on providing quality care for our patients and their families. Applicants should possess excellent communication and phone skills, the ability to multitask, the ability to learn quickly and retain information, as well as excellent judgement and problem-solving skills. Extensive use of computer software is required for this position, so basic computer literacy is a must. Cornerstone experience preferred but not required. MUST HAVE EXPERIENCE AS A CLIENT SERVICE REPRESENTATIVE IN THE VETERINARY FIELD.

Each of our team members play an integral role in providing exceptional care to our patients as well as facilitating accurate and timely communications with our clients. We consider the Client Care Representative to be a critical member of our team because they are the first and last contact with our clients. How we deliver service adds value to our entire organization, therefore it is essential that our team members are compassionate and care about pets and helping those that love them.

WE OFFER:

Competitive wages

Medical, dental, vision

Uniforms

Pet discounts and more!

RESPONSIBILITIES:

Main lobby operations – check-ins, check-outs, answering general questions

Answering and handling calls in a professional manner

Maintaining cleanliness

Triage of emergency's

Data entry

REQUIREMENTS:

Computer skills - Cornerstone experience preferred but not required

Timekeeping

Excellent organizational skills

Able to utilize multi-line phone

Strong communication skills

Able to lift 40 lbs.

Display professional manner at all times

Previous reception or customer service experience

Previous experience in a Veterinary setting preferred but not required

Flexibility in schedule

Job Types: Full Time

N/A

Full-time