Vice President, Lockbox Management Manager I

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Vice President, Lockbox Management Manager I to join our Payments Business Support US team. This role is located in Pittsburgh, PA, and will work a Hybrid schedule (3 days per week in-office required).

In this role, you’ll make an impact in the following ways:

Manages internal and external client service needs and provides overall support to ensure expectations are met

Leads advanced research and data analysis to deliver strategic management initiatives

Tracking and reporting using a strong Microsoft Office Suite skillset (e.g. Outlook, Word, Excel, PowerPoint) and making recommendations on key results

Leads complex projects related to client reporting, governance tracking, budget, business plans and risk-related items

Implementation / updating of policies, standards, and/or processes. Client focused mindset applied to continuous improvement initiatives

Leads the resolution of systems and operational problems through collaboration with internal teams and key stakeholders

Resolves the most complex or non-routine client issues or inquiries

Maintains relationships with internal teams and external vendors to identify client trends and needs; may use knowledge of client issues to contribute to business development efforts

No direct reports but responsible for the achievement of team goals and objectives, talent management and supervision of team members

To be successful in this role, we’re seeking the following:

Bachelor’s degree or the equivalent combination of education and experience is required

5-7 years of total work experience with at least 0-1 in management preferred

Experience in bank operations preferred

Strong experience using Microsoft Office (You will leverage PowerPoint to aid management reporting as well as build, analyze, and data story telling.)

At BNY, our culture speaks for itself. Here’s a few of our awards:

America’s Most Innovative Companies, Fortune, 2024

World’s Most Admired Companies, Fortune 2024

Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024

Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024

“Most Just Companies”, Just Capital and CNBC, 2024

Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024

Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

Full Time