OPERATION MANAGER FOR BALTIMORE, MD

Job Description

Elite Building Services is a responsible, single source, preferred partner, providing world class facility services while striving to be the best place to work. Elite is a certified woman-owned business, headquartered in Wilmington, Delaware. We service the New England, Mid-Atlantic, Mid-West and Southeastern regions of the United States. We are an Equal Employment Opportunity (EEO) employer.

Title: Operations Manager

Reports to: Director of Operations

Location: BALTIMORE, MD

Position Status: Full time/Exempt

Benefits Eligibility: Yes

Job Description: The Operations Manager will be directly responsible for daily janitorial operations, customer satisfaction, account retention, and strong employee relations for multiple accounts.You will also ensure services are provided in a cost-effective manner. This position plays a critical role in ensuring all cleaning staff stays on task and completes all assignments for client satisfaction. To be successful in this role, you should have a good understanding of clients, cleaning principles, running jobs cost-effectively and a teamwork mentality.

Essential Responsibilities include:

Employee-Related

Manage a team of technicians and cleaners to achieve a high level of quality

Recruit, select, onboard, train, assign, schedule, coach, counsel and discipline employees

Communicate job expectations to employees; planning, monitoring, appraising and reviewing job contributions

Plan and review employee compensation actions; enforcing company policies and procedures with employees

Communicate all operating policies and/or issues to employees at team meetings

Train new technicians and cleaners on proper cleaning procedures

Organize and build crews based on job requirements, including assisting with recruiting and onboarding new employees through EPAY

Organize employee shifts, train and motivate team members for multiple clients

Review and approve employee timesheets in EPAY for accurate payroll processing

Operations and Budget-Related

Communicate with regional sales and operations managers on a regular basis

Complete paperwork related to jobs in an accurate and timely manner

Maintain and manage budget, control expenses for all managed operations, review job costs, and make necessary adjustments to meet budget compliance.

Manage staff levels, wages, hours, contract labor to revenues

Work closely with Director of Operations and Management team to set and/or implement operations policies, procedures and systems and to follow through with implementation.

Contribute job site operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends on assigned client accounts

Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiate corrective actions on assigned client accounts

Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving supplies, equipment utilization, inventory management and quality control on assigned accounts

Analyze process workflow, employee and space requirements and equipment layout; implement changes on accounts

Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations

Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Accomplish operations and organization mission by completing related results as needed

Client and Job site-related

Communicate with all building managers and supervisors, with review/approval responsibility for all operations employees

Manage relationships with key operations vendors

Effectively communicate with onsite clients

Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities

Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints

Organize and maintain supplies and working condition of cleaning equipment

Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory requirements

Requirements:

A minimum of 2 years related experience, preferably at the supervisory level

Ability to create and forecast productivity, staffing, and budget plans.

Ability to initiate and document corrective action professionally and thoroughly as needed.

Must be at least 18 years of age

Must have reliable transportation to and from work.

Must have a clean driving record and be insurable, including successfully pass a Motor Vehicle Record (MVR) to operate a company vehicle.

Must be able to pass background check

Ability to work independently with minimal supervision and be dependable

Ability to work during the evening to visit cleaning teams and ensure they are all properly working their assignments

Strong attention to details

Strong leadership, communication and listening skills as well was experience working in a high stress environment

Bilingual in English and Spanish a plus

Experience with payroll and timekeeping a plus

Physical Requirements: Must be able to regularly lift 30-50 pounds, stand for long periods of time and travel to multiple sites each day as needed

Education Requirements: High school diploma or equivalent is preferred

Job Type: Full-time

Benefits:

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule:

8 hour shift

Monday to Friday

On call

Weekends as needed

Ability to Commute:

BALTIMORE, MD

Ability to Relocate:

Work Location: In person

Company Vehicle and Gas Card Provided During Work Hours.

Cell phone and laptop provided

NOTE: Must Be Authorized To Work In The US.

Job Type: Full-time

Full-time