Director, Regional Operations

Job Description

This position will oversee the Western Region. These centers are located in the following North Carolina areas: Asheville, Boone, Candler, Charlotte, Concord, Harrisburg, Hendersonville, Hickory, High Point, Kernersville, Lenoir, Monroe, Mooresville, Salisbury, Statesville, Wilkesboro, and Winston Salem.

POSITION SUMMARY:

The Regional Director of Operations will oversee the management of all Center Managers in their designated region, and as such, responsibilities include but are not limited to hiring, performance management, and successful development of the Center Managers on the Regional Director’s team. The incumbent has frequent interaction and collaboration with Center Managers and Supervising Physicians to ensure each facility is staffed with competent, professional team members during scheduled hours of operation. The Regional Director oversees expense control and ensures effective management of clinic budgets as coordinated between Center Managers and Operations to ensure key metrics are achieved.

DUTIES AND RESPONSIBILITIES:

Day to day management of the Center Managers to ensure the following responsibilities are carried out and deliverables are met, including:

Coaching, developing Center Managers and identify talent within the clinical operations roles for career growth

Collaboration at the clinic level between clinic and provider staff to ensure clinics are operating as a unified team

Meeting and adhering to P/L goals and expectations, including successful expense and vendor management.

Effective staffing and scheduling, including assisting with scheduling and call outs as appropriate

Successful hiring and onboarding of Center Managers

Ongoing and meaningful development and one-on-one training to ensure proficiency with the Center Managers’ job roles

Performance management, including ongoing effective coaching and feedback

Ensuring superior Patient Satisfaction as measured by

Google Ratings

Total Visits (Urgent Care, Primary Care, Workers’ Compensation)

Implements and manages Joint Commission standards and processes to ensure clinics are compliant

Collaborates with medical leadership to resolve issues and identify opportunities to improve regional performance

Assists with the implementation of new processes and programs as sponsored by FastMed across the organization, including serving as a resource for Finance & Accounting, IT, Marketing, and HR Department to deliver on company objectives and priorities

Collaborates with Occupational Health Services to ensure service levels are met; assists with targeted retention and growth objectives

Strive to embody FastMed’s core values of STAT (Service, Teamwork, Accountability, Transparency) and embrace FastMed’s philosophy of Compassionate Hospitality

Leads the process of front desk collections and time of service payments

Other duties as assigned

QUALIFICATIONS:

EDUCATION: Minimum of an Associate Degree is required. Bachelor’s degree is preferred

EXPERIENCE: 3 - 5 years of management experience in Urgent Care or other healthcare setting

SKILLS:

Process improvement experience required

Ability to manage and resolve conflict

Proficiency with critical thinking

Computer proficiency in Windows based software

Workflow management and process improvement

Experience with electronic medical records (EMRs), EPIC preferred

Experience with front and back office clinic operations

Full-time