Entry Level MSP Technician (Help Desk)

Job Description

Salary:

Entry-Level MSP Technician - Jumpstart Your IT Career with Our Supportive and Dynamic Team

Are you an aspiring IT professional with a passion for technology and a desire to learn and grow in the fast-paced world of Managed Services? We're seeking an Entry-Level MSP Technician to join our team and help us deliver outstanding IT solutions to our clients. If you're eager to build your skills, work with a diverse range of technologies, and make a real impact in a supportive environment, this position is for you!

Key Responsibilities:

- Provide first-level technical support to clients, addressing their needs efficiently and professionally

- Assist with the monitoring, maintenance, and troubleshooting of clients' networks, systems, and devices

- Document all work performed in our ticketing system, maintaining clear and accurate records

- Collaborate with team members to resolve technical issues and escalate more complex problems to higher-level technicians as needed

- Participate in ongoing training and development to continuously improve your technical skills and stay current with industry trends

- Contribute to the implementation of IT best practices, ensuring our clients receive consistent, high-quality service

- Support the deployment and configuration of hardware and software, following standard procedures and guidelines

- Actively engage with the team, sharing knowledge and contributing to a positive, collaborative work environment

- Help clients understand and utilize technology to improve their operations and achieve their goals

Requirements:

- Associate's degree in Computer Science, Information Technology, or a related field, or equivalent work experience

- Relevant entry-level technical certifications, such as A+, Network+, or MTA, or a willingness to pursue these certifications

- Basic understanding of Windows Server family, Microsoft 365, and current Microsoft Desktop Operating Systems

- Familiarity with networking fundamentals, including hands-on experience with routers, switches, and wireless infrastructure

- Strong problem-solving and troubleshooting skills, with a focus on providing excellent customer service

- Excellent communication and interpersonal skills, with the ability to explain technical concepts in simple terms

- A genuine passion for technology and a commitment to continuous learning and personal growth

- Highly organized, with a keen attention to detail and the ability to manage multiple tasks and priorities

What we'll bring to the table:

- Work-life balance, with flexible work arrangements and remote work options

- Vibrant company culture and a fun, inclusive work environment our values are at the core of everything we do

- Opportunities for professional growth, training, and development, allowing you to reach your full potential

- Employee health is one of our top priorities! We offer comprehensive health benefits medical, dental, and vision

- Generous time off, including 10 vacation days, 11 paid holidays, 5 paid personal/sick days, bereavement, jury duty, and military leave

- 401(k) with a competitive company match, helping you secure your financial future

- Business casual dress code and a modern, collaborative office space

- Regular team-building events, social activities, and opportunities to give back to the community

Hybrid remote