Help Desk/MAC Engineer

Job Description

Job Overview

We are currently seeking a full time Level I/II MAC and PC Support Engineer with a 1+ years of extensive hands on experience with the following: iMac and Macbook repairs, also all OSX operating systems. Support all MAC and Windows environments on site.

Responsibilities

Provide phone support and remote remediation for workstation issues

Troubleshooting and resolving customer system problems across a broad range of technologies

Provide remote installations of new software and upgrades

Provide remote installation of service Packs and security updates

Provide onsite support and installations to clients when necessary

Provide help desk support including analyzing and resolving end-user issues

Skills & Experience

Knowledge of MAC and Windows operating systems and desktop applications

Experience with installing, configuring, and administering a broad range of technologies

Excellent written and verbal communication skills

Knowledge of Cisco Phone Systems a plus

Certifications a plus

Company Overview

Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!

Benefits

Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere.

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Full-time

Fully remote