Online Software Support Specialist

Job Description

We are seeking a sharp, tech savvy, service oriented “Support Services Specialist” to work onsite in our Silicon Valley site at eTrigue.

The qualified candidate will have demonstrated past excellence in customer service, is comfortable in a teaching and training role, and will have experience with, or be capable to grasp very quickly, lead generation, email concepts, tracking, light html, search engine marketing and SEO, and can create, coordinate, and execute ongoing lead generation and online programs. This is a great opportunity for a recent College Graduate, or person with some work experience in a fast-paced environment. You work as part of a team, reporting to the Manager, Customer Success. eTrigue is a private, profitable company, and has been serving customers worldwide including start-ups ramping first revenue to Fortune 500 companies. We work in a really hot market: Marketing Automation - with companies like salesforce.com, Marketo, Eloqua already going public.

Support Services responsibilities:

Provide outstanding customer service to future and existing clients and partners

Coordinate the setup and deployment of new client accounts

Conduct initial and ongoing training and support to clients and partners

Provide first level troubleshooting and support services for clients

Demonstrate a thorough knowledge of the eTrigue Platform and standard practices

Assist with list development and list management

Assume an active role in developing and enhancing product features

Clearly and effectively communicate status of issues with clients and management, in writing and verbally

Contribute to a positive and cohesive team

Requirements:

Technically inclined, digitally savvy

Outstanding people/customer service/phone skills

Excellent written and verbal communication skills

A logic-minded approach to problem solving

Familiarity with WebEx or other online collaboration

Thrive in a fast-paced, constantly changing environment

Excellent attention to detail; highly organized

Strong MS Excel, Word, PPT a must; light html a bonus

Qualifications:

Work toward, or completed college degree - ideally B.A. or B.S. degree in marketing, business, computer science, web development, or related area

1+ years in customer service or related role

Detail oriented

Ability to work under pressure

Work independently and as part of several teams

Develop solutions, take direction from clients and internal staff

Ability to focus and maintain level head in busy environment

Ambitious, energetic, optimistic and sense of humor

This is a full-time position and comes with salary, benefits, healthcare, 401K, Profit Sharing Plan and PTO. Offsite, temporary and service organizations are not being considered for this position. Please apply online for consideration with this job posting, or at

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Full-time