Insurance Customer Service Representative

Job Description

Salary: $45,000.00 - $60,000.00 per year

Benchmark Insurance Group of Texas is seeking an experienced Customer Service Manager Lead. The Insurance Customer Service Representative is the first line of defense on all service items. This position will serve the customer by using rapport building, excellent communication, and exceptional problem-solving skills. Retention is our primary goal and we strive to provide exceptional customer service to all our clients with courtesy and professionalism.

Duties and Responsibilities:

Provide exceptional customer service by responding promptly to all inbound customer calls

Build rapport with each customer

Listens to customers' requests and inquiries

Processing incoming mail as well as department e-mail inboxes

Escalates accounts to the appropriate team if necessary

Processes policyholder transactions accurately and in a timely manner

Identifies and communicates transactions and impact to policy premium

Manages and utilizes time effectively to ensure all departments meet required service levels for improved customer satisfaction results

Develops and maintains production, procedural, and technical systems knowledge

Utilizes technical systems effectively and efficiently including desktop, office-specific phone systems, and multiple carrier websites

Performs additional duties as assigned

What you'll bring to the table:

Property and Casualty Insurance License or the ability to obtain within 60-day probation period (required)

At least 5 years of insurance customer service experience (required)

High School Diploma/GED (required)

Detail oriented

Excellent communication skills

Excellent customer service skills

Strong aptitude for computer programs including Microsoft Office (required)

AMS360 experience a plus but not required

Ability to function well in a small agency environment

Must be pro-active, a team player, and ready to hit the ground running!

Job Type: Full-time

Extra perks we offer:

Salaried positions

PTO after 90-day probationary period

Up to 8 paid holidays

Healthcare coverage after 90-day probationary period

Bonus and commission structure

Great co-workers! We are all fun, lend a helping hand, and are always excited to add a great candidate to our team!

Onboarding time:

Ongoing training, as well as industry experts working close-by

90-day probationary period

Benefits:

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Schedule:

Monday to Friday

No weekends

Supplemental Pay:

Bonus opportunities

Application Question(s):

What are your salary expectations?

Experience:

Property and Casualty Insurance: 3 years (Required)

Customer service: 5 years (Required)

License/Certification:

Property & Casualty License (Required)

Work Location: In person

Full-time