Help Desk Technician

IT Customer Support Specialist

Contract: 6-12 months (possible extension/perm)

Location: South Jordan, UT

Pay Range: $20-22/hour on W2

Industry: Financial Services

Russell Tobin is seeking a proactive IT Customer Support Specialist to join and enhance the IT client support team with one of our top clients.

Role Overview:,

You will provide technical assistance to customers, troubleshoot issues, and ensure a smooth user experience. Ideal candidates are tech-savvy problem-solvers with strong communication skills.

Key Responsibilities:

- Support: Resolve hardware, software, and network issues via phone, email, and chat.

- Customer Service: Engage with users to diagnose and fix problems, ensuring satisfaction.

- Documentation: Update knowledge base and maintain clear records of support tickets.

- Monitoring: Track system performance and address potential issues proactively.

Qualifications:

- Education: Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience.

- Experience: 1-2 years in a technical support or IT customer service role.

- Skills: Proficient in troubleshooting, with strong communication and problem-solving abilities.

Benefits

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors