System Analyst

**This is an Application Support Focused Short-Term W2 Hourly Contract Position for a Special Project**

Details:

Contract Length: 2-4 Months Long

Work Location: Richmond, TX 77469

Hours are Mon-Fri 40-hour weeks (8am - 5pm CST)

Hybrid Work Schedule: Onsite 2-3x a week will be required (Rotating Fridays).

Overview:

We’re looking for a tech-savvy, solutions-oriented Systems Administrator with a strong background in software application support (not networking or hardware).

This role is all about adaptability, problem-solving, and working across a variety of enterprise-level platforms to ensure smooth operations and issue resolution.

Key Responsibilities:

Provide hands-on support for multiple enterprise software applications (e.g., ServiceNow, OnBase, Lawson, Workday, QuickBase, Tyler Technologies’ Enterprise Justice, Everbridge).

Configure, deploy, and maintain business-critical applications, including coordinating updates and integrations with third-party vendors.

Serve as a point of contact for vendors under maintenance agreements—communicating technical issues and tracking resolutions.

Analyze system performance logs, identify root causes of issues, and offer clear solutions.

Quickly learn and adapt to new systems with minimal guidance.

Support end users (tiers 2 and 3), helping them troubleshoot and resolve application-related issues.

Create and maintain knowledge base documentation for internal use.

Collaborate with IT teams, business users, and external partners to ensure seamless system operations and application support.

Recommend system improvements, enforce policies, and support disaster recovery and security standards.

What We’re Looking For:

A strong generalist who enjoys juggling multiple applications—not a specialist in just one tool.

Someone with a systems analyst mindset: analytical, detail-oriented, and solutions-driven.

A strong communicator who can relay technical issues clearly to both vendors and internal stakeholders.

A quick learner with the flexibility to dive into unfamiliar systems and platforms with ease.

Required Experience (one or more of the following):

ServiceNow (especially with multiple modules)

OnBase

Lawson

Workday

QuickBase or similar low-code platforms (e.g., Microsoft Dynamics 365)

Tyler Technologies Enterprise Justice

Everbridge

Minimum Required Education & Experience:

Bachelor’s degree in Computer Science, Information Systems, or a related field and 5+ years of relevant experience

OR High School/GED and 10+ years of relevant experience

Required Skills:

Deep knowledge of application configuration, integration, and administration.

Strong documentation, communication, and interpersonal skills.

Ability to work independently and across departments and vendor teams.

Bonus Points For: Certifications or hands-on experience with any of the preferred platforms listed above.