IT Helpdesk Support Technician (MSP)

Bastionpoint Technology is a fast-growing Managed Service Provider (MSP) based in Richmond, VA, delivering innovative IT solutions to a wide range of businesses. We foster a collaborative, fast-paced, and supportive work environment that values professional development and growth. If you have prior MSP experience and are seeking a dynamic role where you’ll work with diverse technologies and client environments—while being part of a close-knit, forward-thinking team—we’d love to hear from you!

We’ll provide:

Generous benefits package including health insurance, PTO, and retirement plan

On-site gym, sauna, and gaming room

Predictable set schedule to help promote work/life balance

Weekly team meetings and get togethers

A collaborative environment that fosters career development and formal learning opportunities

Salary of $55-$65k based on experience

What you’ll do:

Provide top-tier support for 100+ small to medium sized clients via email, phone, and on-site assistance

Maintain and troubleshoot client networks, including LAN/WAN, firewalls, access points, and switches

Resolve technical issues across a wide variety of environments, including on-premise, cloud (Azure), Mac OS, and Google Workspace

Manage and prioritize tickets, set client expectations, and deliver outstanding customer service

Accurately document client issues and solutions to enhance knowledge sharing and service efficiency

Skills You’ll Need:

Previous Managed Service Provider (MSP) experience required

3+ years of experience in a help desk or technical support role

Hands-on experience with SMB environments and ticketing systems

Strong working knowledge of TCP/IP protocols, PC troubleshooting, network security, and hardware

Experience with Active Directory, Exchange, and Hyper-V is a strong plus

Excellent communication skills, with the ability to assist both technical and non-technical users

A self-motivated, team-oriented mindset with a passion for problem-solving

A valid driver's license and reliable transportation for on-site client support

Ready to Apply?

Quick apply with your resume OR

Get a head start on the application process through our online portal here: