IT Infrastructure Specialist

Key Responsibilities:

End-user support: Troubleshoot hardware/software issues, install new software, assist users with access or system problems.

Infrastructure maintenance: Replace and manage desktops, laptops, printers, cabling, routers/switches, etc.

Server & backup management: Ensure regular server backups, monitor health, and ensure data recovery readiness.

Network administration: Handle LAN/WAN troubleshooting, Wi-Fi support, VPN, phone systems, and internet connectivity.

Vendor management: Collaborate tactfully with the current outsourced IT vendor; progressively take over control of systems, passwords, backups, and configurations.

System documentation & reporting: Maintain system inventories, passwords, process documentation, and create simple IT operational reports.

IT security & compliance: Gradually introduce basic IT hygiene, ensure updates, antivirus, and backup integrity.

Key Skills & Qualifications:

8–10 years of experience in IT support or IT infrastructure in a small to mid-size company setup.

Solid hands-on skills with Windows systems, hardware replacement, networking (routers, switches, cabling).

Familiarity with backup systems, file servers, and small business security tools.

Ability to work independently and juggle multiple responsibilities with minimal supervision.

Basic scripting or report generation skills (e.g., Excel macros, PowerShell) is a plus.

Experience working in manufacturing or industrial environments is desirable.

Strong interpersonal and negotiation skills – must be tactful and street-smart in navigating the handover from a controlling IT vendor.