Customer Service Representative

Aspire Tour is the largest business tour in the country, offering insight from industry-leading speakers, business strategy and development, tax-free retirement education, and non-profit charitable giving. Our mission goes beyond traditional business success; we are dedicated to enabling our customers to “Create, Keep, and Multiply” their wealth.

Aspire is looking for a new Customer Service Representative (CSR) to add to our team! Our CSR’s are pivotal to ensuring customer satisfaction by addressing inquiries, resolving issues, and providing exceptional support. This position requires effective communication skills, a customer-focused mindset, and the ability to navigate various customer interactions with a high-level of professionalism.

Do you Aspire for more? Then apply! We would love to receive your resume to join our dynamic team and be a driving force in reshaping the future of financial and business education.

Key Responsibilities:

Engage with customers via phone, email, and chat to address all support needs

Quickly and effectively resolve client concerns, ensuring a positive experience

Assist customers with purchase, tracking, event details, and other support needs

Maintain a high level of communication and professionalism

Maintain an organized event calendar, CRM, and other customer data folders

Collaborate with other team members and departments to ensure customer satisfaction

Other support related responsibilities directly associated with this role

Qualifications:

Highschool diploma or equivalent, additional education or certifications a plus

Proven customer service or related experience

Strong communication and interpersonal skills

Proficient in computer and CRM technology

Ability to stay positive and in-control during challenging situations

Detail-oriented with a strong attention to detail

Strong problem solving skills to be quick, effective, and decisive

Compensation:

Salary: $40,000 - $55,000

Benefits:

Healthcare, vision, and dental insurance w/ company contributions

Long-term disability and life insurance covered by the company

PTO and paid holidays

Employee access to our various products and services

Location: In-person, Ponte Vedra, FL 32081

Status: Full-time

Schedule: M-F, 9-5