Operations Manager

Company Description

FBM Fulfillment is a 3PL Warehouse and E-commerce fulfillment provider, specializing in Small-Medium sized products for DTC and FBA via Amazon, Shopify, Walmart, Ebay etc. We take pride in our outstanding Amazon performance metrics and offer competitive rates through our partners USPS, UPS, FedEx, and International. We are located in Jacksonville, FL and are looking for a full-time Operations Manager to join our team.

Role Description

The Operations Manager will be responsible for overseeing the day-to-day operations of the fulfillment center. This includes managing staff, ensuring that orders are fulfilled accurately and on time, providing customer service for FBMfulfillment.com plus UFM Underwear, and ensuring that all safety and quality standards are met. The Operations Manager will also be responsible for developing and implementing operational strategies to improve efficiency and productivity. This position is an entrepreneurial player-coach position. Total current team is 5 people inclusive + occasional temps. 25,000 sq ft plus extensive technology.

Qualifications

Knowledge of warehouse management systems and processes, ideally ShipHero

Knowledge of E-Commerce

Strong organizational and problem-solving skills

Excellent communication and interpersonal skills including customer service.

Ability to work independently and as part of a team

Ability to manage multiple tasks and prioritize effectively

Proficiency in Microsoft Office Suite

Knowledge of safety and quality standards

Experience in a supervisory role