Desktop Support Technician

IT Deployment Technician – Windows 10 to 11 Migration

Hershey, PA

Full-Time (40 hours/week), 6-Month Project

Join our deployment team for a high-impact Windows 10 to Windows 11 migration project in Hershey, PA. We are seeking an experienced and customer-focused IT Deployment Technician / Hardware Specialist to support end-user device upgrades across the organization. This full-time, 6-month role is ideal for a technician with strong hardware and imaging experience, excellent troubleshooting skills, and the ability to work independently on-site.

Key Responsibilities:

Perform on-site migration of end-user devices from Windows 10 to Windows 11, including OS upgrades and full device replacements as needed

Install, configure, and troubleshoot desktops, laptops, mobile devices, scanners, printers, and other peripherals

Participate in hardware deployments, device refreshes, and user workstation upgrades

Provide on-site technical support and warranty repairs as required

Collaborate with project leads to ensure migration schedules and documentation are maintained

Ensure consistent and accurate use of imaging tools, deployment software, and asset tracking systems

Apply basic networking and connectivity troubleshooting as needed during the migration process

Requirements:

Demonstrated experience supporting Windows OS upgrades and hardware deployments in a corporate environment

Solid understanding of Windows 10 and Windows 11, including imaging, user data migration, and configuration

Strong hands-on skills in hardware setup, troubleshooting, and peripheral installation

Familiarity with deployment tools such as Microsoft Deployment Toolkit (MDT), SCCM, or similar

Excellent customer service and communication skills

Self-directed, able to manage time effectively in a fast-paced, structured environment

Preferred Qualifications:

Experience working on large-scale Windows 10/11 upgrade or deployment projects

A+ or other relevant IT certifications

Ability to lift and move equipment as needed (up to 50 lbs.)

About the Project:

This role is part of a time-sensitive initiative to upgrade end-user systems to Windows 11. You'll be working in a professional environment where attention to detail, clear communication, and technical accuracy are key to success.

If you’re ready to put your deployment and troubleshooting skills to work in a high-visibility migration project, we’d love to hear from you!