Help Desk Analyst

Top-Tier Bank in Manhattan is seeking an Information Technology Support/ Help Desk candidate for a temporary opportunity!

Responsibilities:

Provide first-level contact and problem resolution for users with hardware and application problems and escalates problems as appropriate.

Review and update documentation on the IT Support Portal.

Evaluate current configuration and processes and develop documentation and SOP’s.

If necessary, liaise with third-party support and PC equipment vendors.

Helps develop, document, communicate and enforce end user and computer policies.

Accurately document incident and service requests within ZenDesk, the service management platform.

Assist in purchase and inventory of all technology equipment.

Prepare and configure computers, phones, printers and other equipment as needed.

Maintain in-depth knowledge of support desk supported products and systems.

Provide basic training to all new employees on hardware and applications.

Qualifications:

Strong communication, organizational, multi-tasking and active listening skills

Shows initiative, a strong desire to learn and is a quick starter who can act independently to solve problems

Expert knowledge of Windows 10 troubleshooting

Strong aptitude in OS repairs, spyware and virus removal, and software installation