Desktop Support Technician

Compri Consulting is seeking a Desktop Support Technician to become part of a highly motivated, top tier team of IT professionals. Contract to hire opportunity located in Denver, CO. Successful candidates will have strong technical expertise and strong, effective communication skills. This role is 100% onsite.

Responsibilities:

Installs, upgrades, troubleshoots, and maintains endpoint hardware and software

Image computers, install applications using in-house tools (SCCM / PXE boot)

Responds to calls, chats, service tickets, and dispatched requests for technical support

Diagnoses and fixes endpoint network, software, and hardware issues

Install and troubleshoot hardware, peripherals (printers, headsets, monitors, webcams, etc.)

Communicates with users on proper computer uses and policies utilizing excellent customer service skills

Provides ad-hoc training to users and groups on hardware and software systems

Works with other IT teams on complex Incident and Request resolutions

Accurately records, updates, and documents requests using ServiceNow, and any other duties as assigned by the organization

Provides assistance with office moves, new hire setups (moving and set-up of IT equipment)

Qualifications:

Have a very strong customer service disposition with solid knowledge of multiple pc and tablet platforms including Dell, Macintosh, and Panasonic

Experience supporting Windows 10, 11

Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management, and agency/business representatives

ServiceNow experience

Experience and knowledge in ITIL process handling incident, change and problem management

SCCM, Cisco AnyConnect/SecureConnect experience a plus

Required Qualifications:

Graduation from high school or the possession of GED, HiSET or TASC Certificate

5+ years of Information Technology experience performing user support desktop, legacy systems, and/or Information Technology communication systems

License/Certifications: Must obtain Criminal Justice Information Services (CJIS) clearance within 45 days of start date.

Compri Consulting, Inc. (Compri) offers a competitive benefits package. Employees may elect from various offerings to tailor a package best suited to their individual needs. Compri employees are eligible to participate in the organization’s 401K plan. The pay range for this position is $23 to $30 per hour. Compri is committed to providing equal opportunities to all people regardless of race, color, national origin, age, sex, genetic information, religion, pregnancy, disability, sexual orientation, veteran status, or any other status protected by applicable law.