Help Desk Desktop Support

Full Time

Role: Help Desk Support

Location: Mission Hills, CA / Tempa, FL / Orlando, FL (onsite)

Work hours: Monday-Friday, 8 hour shift between 7:00am-6:00pm PST. After hours & weekend shift schedule required when requested. Shift flexibility is a requirement.

Responsibilities :

• Must have a valid driver’s license, car insurance and dependable vehicle

• Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services

• Provide laptop and desktop support for Windows devices to include software installations and end user data migrations

• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer

• Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations

• Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure

Tools/skills needed :

• Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN

• Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements

• Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution

Must have Skills :

End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments

• 1 - 3 years of experience in desktop, laptop and smart phones troubleshooting.

• Experience with Android and Apple IOS support

• Must be able to lift up to 70 pounds

• You will be asked to perform this role in an office setting or other company location

Nice to have Skills:

• 2 years’ experience in troubleshooting laptop and desktop issues in Enterprise Environment

• 2 years’ experience Microsoft Software Office Suite

• Knowledge of Active Directory, Citrix, Microsoft SCCM