Information Technology Analyst

Role: IT Analyst

Location: Dallas, TX

Office: Onsite M-F

Industry: Law

Salary: $68,000-86,000 depending on experience

Not open to C2C or visa sponsorship or transfer. Must pass thorough background check.

Key Requirements

iManage

Law Firm experience

MS Operating Systems

Advanced to expert proficiency in Document Management Systems (iManage/Work 10)

Extensive background check and drug test

The IT Analyst is a first-level role with the primary responsibility of providing technology solutions and support to customers, participating in delivering assigned office(s) daily IT operational work list, facilitating and supporting meeting technology events and tools, and participating in IT projects and initiatives.

Serve as an effective technical resource to customers who contact them directly for timely assistance and high quality solutions and support, as well as for escalations requiring software and hardware requests; Promote new technologies;

Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings and special events;

Collaborate with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events;

Install and maintain computer software standards in accordance with departmental requirements and procedures;

Maintain the operational availability of office computers and printers;

Maintain asset management system to ensure the accuracy and currency of Firm assets;

Use Firm call tracking technology, in conjunction with departmental best practices, to create, update, escalate, and close tickets recording the life-cycle of a services request;

Participate in IT initiatives, projects, and deployments; promotes effective training and user acceptance of Firm software;

Support mobile device technologies; Promote and support remote access tools and best practices;

Facilitate the handling of planned service events such as monthly network maintenance, or unplanned network disruptions/critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.);

Foster data security policies and best practices; adhere to Information Security regulations and guidelines to ensure proper handling and security of Firm data;

Proficiencies:

Advanced proficiency in Microsoft Operating Systems, specifically application installation and configuration processes;

Advanced proficiency in Microsoft Office Suite;

Advance proficiency in Service Now;

Advance proficiency in MS Teams;

Advanced to expert proficiency in remote access architectures, applications and technologies (Citrix, VPN);

Advanced to expert knowledge of mobile technologies (iOS, iPad OS);

Advanced to expert proficiency in Inter/Intra/Extranet technologies;

Advanced to expert proficiency in Document Management Systems (iManage/Work 10);

Advanced proficiency in remote access architectures, applications and technologies (Citrix, VPN).

Qualifications:

Associate’s degree (preferred); Bachelor’s degree (preferred); or similar work experience;

At least 3 years of experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies;

At least 3 years of experience in LAN, WAN and network systems support and management;

At least 3 years of experience configuring, installing and maintaining client PC operating systems and related devices

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The Company will consider qualified applicants with arrest and conviction records.