Field Service Supervisor

The Field Service Supervisor manages a staff of Equipment Service personnel (technicians, equipment installers/Fountain and Jet, Cooler Movers). Responsible for overseeing daily operations managing schedules, coaching and developing team, addressing issues, setting and ensuring KBI targets and goals are met, driving initiatives and results, auditing employee performance, reviewing report data to analyze results and ability to enter data into our business systems.

In addition, to managing the direct employees the supervisor is expected liaison with customers to respond to issues, seek feedback on performance, and look for ways to improve.

Responsibilities

Provide leadership and guidance to the Field Ops team

Accountable for delivering the Field Service vision and strategy

Drive employee engagement and organizational health

Translate Company business data to monitor results

Coaching, motivating, developing talent

Enhance intellectual capital through training, rewarding, and retaining the best of the best

Complete employee documentation as needed

Improve productivity of the workforce through current technology enablement, training, process improvement and identifying best practices (e.g., 5S & Lean methodology)

Enhance customer relations

Qualifications

High School Diploma required

Bachelors Degree preferred

Two years supervisory experience

Effective coaching/talent development

Ability to analyze and interpret spreadsheets/business data

Outlook/Excel proficiency

Good communication skills Preferred

5 years with experience in Equipment Service