User Experience Specialist

Title: Lead Experience Specialist

Duration: 6 month contract + extensions

Location: Hybrid – Miami, NJ, or NYC

USC or GC

Compensation:

$45/hr to $55/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law Compensation.

Must-haves:

5-7 years of experience as a Lead Experience Specialist

Expert Level in story writing and creating used cases!

Proven record of implementation of innovative efforts to improve experience from concept to execution

Experience with design tools like Jira & Figma, experience with Smart Sheets and/or Google Suite.

Day-to-Day:

The Lead Experience Specialist supports a team responsible for developing, identifying, and implementing strategies to drive growth, increase revenue, reduce cost, and improve experiences for customers. Your job will involve understanding our customer needs and stakeholders while creating strategies and leading our team to implement exceptional experiences across the customer lifecycle, which includes the Shopping, Onboarding, and Managing customer journeys. The Lead Experience Specialist is responsible for developing, identifying, and implementing strategies to drive growth, increase revenue, reduce cost, and improve experiences for customers. Be able to develop a customer-first strategy and roadmap to transform ‘core initiatives’ into best-in-class user experiences. Analyzes customer behavior data to identify insights on performance and opportunities, build workflow models and develop autonomous processes to increase speed to market. Provide expertise and leadership across internal teams including internal Digital Operations, Engineering, Product, Experience Design, Marketing, and Channel partners. Convert strategic ideas into executable actions by defining solution requirements and facilitating the various team activities to implement solutions. Organizes feature backlog to optimize delivery in alignment with business priorities across teams.