Service Writer

Job Details

Denver, CO

Full Time

$26.00 - $32.00 Hourly

Admin - Clerical

Description

Service Department Operations:

Open work orders as directed by the Service Manager and maintain control until closed and invoiced.

Handles Repair Order charges, parts, warranty validation & claims coverage’s including computation of charges, submission and follow-up.

Manage time cards and input into both Paycom and PFW/CDK

Code invoices for payment

Return cores and unused parts from service work orders.

Maintains a clean and safe work area.

Accounts for all time on a time card and for all material used in performing assigned duties

Handles service department filing and records.

Updates customer profiles using equipment, hours or other information from the customer work orders.

Maintains accessories and supplies and prepares replacement orders for the Service Manager’s approval.

Maintain service truck licensing, insurance cards, and DOT inspection records to make sure PMC follows the regulations.

Completes other duties as assigned.

2. Customer Service:

Answer phones – direct phone calls, if no one is available, help when possible or take a message

Assist in handling customer complaints and concerns

Greet customers immediately in a courteous manner

Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices

3. Commitments

Treat all employees and customers fairly, courteously and with dignity

Maintain positive relationships with customers, other employees and owners

Focus on Quality & Service

Be neat and clean

Demonstrate an interest in growing the dealerships business

Qualifications

Must have outgoing, friendly personality and superior communication & customer service skills

Experience working in a service department

Ability to write and work on routine reports and correspondence

Good computer skills

Knowledge of office procedures

Good organizational ability

General understanding of mechanical/technical terms.

High school diploma or GED equivalent

Physical Demands:

The noise level in the work environment is usually moderate

Requires the use of both hands