Program Lead

At Cloud Pharmacy, we’re transforming how Canadians access their medications. As a licensed and trusted online pharmacy, we combine affordable pricing with personalized service and seamless digital access. Our goal is to make prescription medications more accessible to patients across the country—safely, securely, and from the comfort of their homes.

We’re growing quickly and looking for a strategic and experienced Program Lead to join our team. This is a key leadership role, responsible for overseeing complex programs across pharmacy operations, technology implementation, and digital service delivery. You’ll work cross-functionally to ensure we continue delivering a world-class experience to our patients while scaling our systems and services.

What You'll Do

Lead the end-to-end planning and execution of programs across digital health, operations, and product rollout

Oversee timelines, risks, resources, and milestones across multiple concurrent initiatives

Collaborate with cross-functional teams (pharmacy, tech, customer service, leadership) to align project goals and drive execution

Serve as the primary point of contact for internal stakeholders and external partners, ensuring strong communication and expectations management

Guide product and service implementations, developing scalable frameworks and monitoring adoption and outcomes

Promote operational excellence by refining workflows, mitigating risks, and supporting continuous improvement

Champion change initiatives and support organizational adaptability as we grow

Lead portfolio-level planning, resource prioritization, and performance reviews across all active programs

What You Bring

10+ years of experience in program management or large-scale project delivery

Background in healthcare, pharmacy, digital health, or regulated industries strongly preferred

Strong leadership and stakeholder engagement skills

Proficiency in managing large, cross-functional initiatives from planning through execution

Experience with both Agile and Waterfall methodologies

Excellent communication and decision-making abilities

Familiarity with SaaS, healthcare technology, or data-driven platforms is an asset

PMP, PRINCE2, or other project/program management certifications are preferred

Why Work With Us

Join a purpose-driven company improving access to prescription medication for Canadians

Work in a fast-paced, innovative environment with flexibility and autonomy

Collaborate with a talented, mission-aligned team that values quality and care

Contribute to a healthcare solution that blends technology with human-centered service