Retention and Adherence Supervisor

Description

Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources.

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Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Benefits:

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Compensation Range: $25-$29/hourly commensurate with experience

Summary:

The Supervisor is responsible for general oversight of service delivery to clients of the CCR program within the Retention & Adherence Department across three clinic sites (East New York Health Center, Downtown Brooklyn Health Center, and Westside Health Center). The Supervisor will provide oversight of all staff assigned to CCR, collaborating on service delivery including care plan development, engagement, adherence, linkage to other supportive services, and case finding. Additionally, the Supervisor will determine client eligibility and routinely review staff caseloads to assess client eligibility. The role reports to the Director for Retention and Adherence. This position works collaboratively with a care team that includes the medical provider, client navigators, outreach staff/peers, nurse coordinator, and additional support and administrative staff. Utilizing a multidisciplinary care team approach in a primary care and community setting, team members work with a complex population that includes people who use drugs, people experiencing housing instability/homelessness, people with mental health issues, and others experiencing the effects of social and structural determinants of health. In addition to primary care, this position will collaborate with other Housing Works programs such as Youth and Prevention Services, OASAS Substance Use Treatment, and OMH Mental Health Care.

Essential Duties and Functions:

Responsible for monitoring the service-based aspects of the contract along with delivery of direct services.

Provides direct services which include care coordination, treatment adherence counseling, and crisis intervention.

Provide supervision to the department staff, including Navigators and Outreach Workers

Reviews/approves assessments, reassessments, care plans, PCSMs, self-management assessments, and case conferences.

Monitors programs’ enrollment and discharge trends to ensure retention and quality.

Maintains staff scheduling to ensure adequate program coverage at all times.

Collaborate with key stakeholders at each site, including leadership clinic staff, program staff to ensure effective communication and service delivery

Ensure all client records are maintained in accordance with all state and federal laws, rules and regulations.

Participates in the development and execution of Quality Improvement Initiatives in collaboration with the department and QI Team.

Ensure high-quality client experience by ensuring all client care is coordinated across Housing Works programs and addressing client issues and barriers to care as necessary

Minimum Requirements

College degree required

Knowledge and experience with the dually diagnosed community of HIV/AIDS and mental illness.

Knowledge and experience with state and local policies of NYC affecting persons living with mental illness, HIV/AIDS.

Some Experience in program planning and program operations.

Experience working with homeless populations and active substance users.