Help Desk Specialist

Help Desk Specialist

Onsite

$45,000 - $55,000

Summary of the Help Desk Specialist: Provide desktop/laptop, mobile device, and application support to end-users. Responsibilities include customer service, incident management, issue resolution, system administration, inventory management, and documentation.

Key Responsibilities of the Help Desk Specialist:

Provide Tier 1 and 2 support for hardware, software, and applications

Troubleshoot and resolve network, connectivity, and cybersecurity issues

Monitor systems, perform backups, and apply patches/upgrades

Administer Microsoft environment (Active Directory, Office 365, etc.)

Participate in IT projects and provide recommendations

Maintain documentation and assist with training as needed

Requirements of the Help Desk Specialist:

2-year degree in Computer Science/IT or 4 years of relevant experience

Strong technical skills in network/system support, troubleshooting, Microsoft technologies

Understanding of virtualization, internet protocols, and security concepts

Excellent communication, analytical, and problem-solving abilities

Ability to work in a team, multi-task, and prioritize in a fast-paced environment

Willingness to work off-hours, be on-call, and travel occasionally

Permanent