Operations Coordinator

Operations Coordinator

ABOUT THE COMPANY:

Our client is a global leader in designing, manufacturing, and servicing mission critical infrastructure technologies for critical power and thermal management systems in the Columbus market.

They are looking for a Customer Service Coordinator to help in their Service department.

If you are passionate and looking for real-world experience, our client would be interested in speaking with you.

Some of the employee reviews, include things like"

"Great leadership and work/life balance"

"A pleasant work environment with tremendous potential for growth for its employees"

They offer excellent benefits, including 401K, Medical, Vision, Dental and Health Wellness.

Our client is also involved in the community by charitable events and donations they offer.

OVERVIEW OF THE OPERATIONS COORDINATOR ROLE:

Assist Customer Engineer with all rescheduled PM's by updating the RSCH customer notes

Maintains a master schedule of all CE's daily service activity/events on the Managers Board

Dispatch scheduled events, warranty, start-up, load banking, special testing, battery replacements, and scheduled maintenance

Ensure quality oriented and timely PM completions, start-ups, and service calls

Coordinate preventative maintenance service for all customers

Manage the site activation/cancellation activity on Service Partner Web (SPW) for new and pending contracts

Review and modify PM schedule dates before releasing tickets to field

Monitor and track preventative maintenance to ensure on time completion and contract compliance

Maintain and communicate start-up scheduling

Prepare and maintain weekend work calendar/duty tech schedule

QUALIFICATIONS FOR THE OPERATIONS COORDINATOR:

Time management and organizational skills with emphasis on detail

Excellent verbal and written communication skills

Needs to demonstrate excellent customer service and problem resolution skills

Must be assertive, persistent, organized, and good on follow-up

Able to handle routine and repetitive tasks with minimal supervision and meet deadlines

Experience in interacting with all levels within an organization

Permanent