Customer Service Specialist for Medical Device Manufacturer

Job Description

Salary: $21.00/hr

The Customer Service Specialist is responsible for the interaction with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints. Initiate and process orders, seek and qualify new customers.

Responsibilities & Duties:

Answer telephones, receive inbound fax and email communications, understand and field or route appropriately

Provide information to customers and prospective customers

Provide administrative support to Management

Apply detailed product knowledge to develop new product orders

Develop and qualify new prospects through established customer qualification process

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons or departments according to their needs

Work to develop new product orders

Create and maintain appropriate order documentation

Provide customers with product support

Complete and maintain product, order and shipping documentation

Develop and maintain effective working relationships with customers

Develop and maintain necessary reports for management

Meet expectations for attendance and punctuality

Skills:

Experience with MS Suite and Quickbooks

Strong organizational skills, ability to multi-task and ability to exercise independent judgment

Must be detail-oriented

Excellent communication skills, both oral and written

Hours:

Monday - Friday 8:30am - 5:00pm

40 hours per week

Benefits:

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Gulf Fiberoptics is an EEO employer

Full-time