Event Coordinator

Job Description

Description

We are looking for a detail-oriented and proactive individual to manage customer inquiries, process orders and payments, and ensure appropriate service levels. This role involves communicating with event producers, conducting sales meetings, and coordinating event labor with management. The ideal candidate will track revenue goals and collaborate with various teams to achieve success in an ever-changing environment.

Key Responsibilities

Accept incoming phone calls and emails and triage to determine next steps

Determine service levels needed based on use

Take customer orders by phone

Follows up on customer inquiries at earliset convenience

Adheres to NetSteady's 6-week event marketing program

Provides all event producers with appropriate marketing literature for use at their events

Conducts in-person and virtual meetings with event producers and potential customers

Contacts previous year's customers with opportunity to reorder services

Visits with all orders who meet our minimum revenue levels to ensure acceptable service delivery

Able to review a calendar of events for the facility and cross reference it with the order load and ensure appropriate staffing as needed

Hosts weekly meetings with facility techs/engineers to discuss upcoming events

Attends regular operations meetings with the facility management

Reviews revenue reports with Finance Administrator to determine facility commissions

Achieve overall revenue goals and match or beat previous year's revenue

Other duties as assigned

Skills, Knowledge and Expertise

Customer service experience required

Project management experience desired

Technical/help desk experience desired

Previous leadership/supervisory experience desired

Knowledge of quickbooks desired

Reliable transportation required

Associate's Degree or equivalent combination of education and experience

Benefits

This is an awesome opportunity to start working with an amazing company! Do you think you could be the perfect fit?

Here’s what NetSteady will offer to the successful candidate:

• Base hourly rate $17-24

• Benefits package (Health, Dental, Vision, PTO, etc)

• Opportunities for career advancement for the right person

• A fun and active work environment

Full-time