Carrier Solutions Representative

ESSENTIAL DUTIES

Build and foster relationships with carriers within their assigned localities.

Work as a team to book freight 24+ hours out.

Follow the EASE Logistics process to identify and solve issues quickly and efficiently.

Proactively manage workday tasks by answering phone calls and assisting with consistent communication with carriers/account managers.

Use the established network to offer loads via PNN (Private Notification Network) and Waterfalls.

Clear, consistent, and professional carrier communication is always a top priority.

Recruit qualified carriers to work with EASE Logistics.

Build and maintain relationships with new and existing carriers to effectively support our customers.

Hold carriers accountable for established KPI’s.

Use carrier scorecards to manage and monitor carrier performance.

Communicate market conditions that may impact capacity, cost, and service.

Negotiate and manage contracts, terms, and renewals with carriers.

Collaborate with carriers and internal teams on continual improvement initiatives.

Aid in the development of carrier relationships.

Ensure operations are reviewed by the appropriate party before assigning or leaving for the day.

Multitask and provide customer service to carriers and customers alike.

Assist in inbound/outbound phone calls and emails.

Other duties as assigned.

POSITION TYPE & EXPECTED HOURS OF WORK

This position is full-time. Employees typically work Monday-Friday, 8:00 am – 5:00 pm (with an hour lunch), 40+ hours per week, as business demands.

QUALIFICATIONS:

Education

High School Diploma or GED required.

A bachelor's degree is preferred.

Experience

A minimum of 3 years of related experience (Bachelor’s degree), or

A minimum of 5 years of related experience (Associate’s degree), or

In lieu of a degree, a minimum of 6 years related experience required.

Transportation industry experience is a plus.

Additional related training and certifications will be weighted on a case-by-case basis.

Knowledge, Skills, & Abilities

Energetic, relentless, and thriving in hunting for opportunities

Excellent communicator with a great phone presence

Constructive problem solver

Growth mindset

Has an entrepreneurial spirit

Is ambitious and resilient

Someone who is teachable/coachable

Empathy

Relationship Oriented

Strong Oral and Written Communicator

Flexible in work hours and adaptable to changing workload.

Proficient in Microsoft Office Suite

Demonstrated leadership skills, with the ability to effectively communicate and collaborate with cross-functional teams.

Attention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment.

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