Junior Customer Care Agent

Job Description

We are on the lookout for a Customer Service Agent who will be the frontline professional assisting customers with inquiries, problems, and complaints. The importance of this role cannot be overstated, as a positive customer service experience can significantly influence customer retention and brand loyalty.

Responsibilities

In this role, you will be responsible for providing exceptional customer support and ensuring the smooth operation of our front office

Answer and direct phone calls

Maintain accurate logs of all customer interactions, issues, and resolutions

Respond to customer inquiries via email or phone

Assist with administrative tasks and record-keeping

Coordinate office supplies and inventory management

Scheduling appointments and meetings

Learn and maintain in-depth knowledge of our products/services to support customers with their needs

Qualifications

High school diploma or equivalent

Experience in an administrative or customer service role

Proficient with Microsoft Office Suite

Excellent communication and organizational skills

Ability to multitask and manage time effectively

Customer Service

Time Management

Communication

Attention to Detail

Benefits

Competitive pay and a comprehensive benefits package

Opportunities for growth and career development

A supportive and collaborative team environment

Employee discounts on company products and services

Full-time