Customer Service Representative - Manufacturing

Job Description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Health insurance

Help or transport service

Parental leave

Tuition assistance

Vision insurance

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Stock options plan

Training & development

Join a Growing Industry Leader in Hydraulic Hose & Tube Manufacturing!

Were looking for a motivated and experienced Customer Service Representative to join our team in Gahanna, OH. In this key role, youll support our industrial and OEM clients by providing exceptional service, accurate order processing, and proactive communication from quote to delivery.

This is a great opportunity to grow with a stable, $30M+ revenue company that values your industry knowledge, problem-solving skills, and attention to detail.

What Youll Do

Respond to customer inquiries via phone, email, and online portals

Accurately enter orders, generate quotes, and handle returns or changes

Communicate lead times, product availability, and shipping updates

Liaise with sales, production, and shipping teams to meet customer needs

Follow up on open orders, quotes, and backorders to ensure timely delivery

Build long-term customer relationships by solving problems quickly and professionally

What Were Looking For

2+ years of customer service experience in a manufacturing, distribution, or industrial setting

Strong communication skills and a professional, friendly demeanor

High accuracy and attention to detail under time pressure

Experience with ERP/order entry systems (Epicor, SAP, or similar preferred)

Solid computer skills (Microsoft Office, order portals, CRM tools)

Self-motivated, reliable, and team-oriented

Why Join Us?

$21.50/hr + annual bonus opportunity

MondayFriday, 8:00 AM 5:00 PM no nights or weekends

Full benefits package including medical, dental, vision, 401(k), and paid time off

Job security and long-term opportunity in an essential industry

Supportive, tight-knit team with a track record of success

Training and advancement potential for those who want to grow

Bonus Points If You Have

Experience in hydraulics, hose & tube manufacturing, or B2B industrial supply

Familiarity with technical parts and product specs

Knowledge of fluid power, fittings, or custom assemblies

Full-time