PROGRAM ADMINISTRATOR - IT CHANGE ADMINISTRATOR
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PROGRAM ADMINISTRATOR - IT CHANGE ADMINISTRATOR
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PROGRAM ADMINISTRATOR - IT CHANGE ADMINISTRATOR
Salary
$38.23 - $59.27 Hourly
Location
Clark County - Las Vegas, NV
Job Type
PERMANENT
Job Number
29437
Department
Information Technology
Division
Admin
Opening Date
04/29/2025
Closing Date
5/13/2025 5:01 PM Pacific
+ Description
+ Benefits
+ Questions
ABOUT THE POSITION
The Clark County Information Technology Department is seeking qualified candidates to apply for the Program Administrator - IT Change Administrator position. Reporting to the Chief Information Officer, you will provide support for a variety of departmental programs focused on the continuous improvement and increased capabilities of the department in the areas of change management, incident response management, problem management, and release management; namely, applications, infrastructure, security, digital services, and administration. The ideal candidate will be responsible for working with staff and leaders on a wide variety of improvement programs. The candidate will also create reports, assist with budgeting cycles, develop solutions, coordinate activities, oversee project efforts and the work of others involved in the projects, and identify opportunities that would improve the services and quality of the department.
This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Human Resources.
Human Resources reserves the right to call only the most qualified applicants to the selection process.
Some positions may be confidential positions and are excluded from membership in the union.
Some positions may be non-union positions and are excluded from membership in the union.
NOTE: A cover letter and resume are required in addition to the completed employment application. Applications submitted without a copy of the candidate’s cover letter and resume are incomplete and will not be considered.
MINIMUM REQUIREMENTS
Education and Experience: Bachelor's Degree in Business, Public Administration or a field related to the programmatic or service area to which assigned AND four (4) years of full-time professional and/or administrative experience in an area related to assigned program or unit. Prior lead or supervisory experience is desirable. Equivalent combinations of education and experience may be considered. An advanced degree in appropriate field preferred.
All qualifying education and each experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. All details must be written in your own words and cannot be copied from job descriptions or other external sources.
Working Conditions: Attend meetings outside of normal working hours.
Licensing and Certification: Specified positions may require possession of valid Nevada Class C driver's license at time of appointment.
Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted.
Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions.
Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.
EXAMPLES OF DUTIES
+ Plans, organizes, assigns, supervises, reviews and evaluates the work of professional, technical and/or support staff.
+ Recommends selection of staff; trains staff in work procedures; administers discipline as required.
+ Directs and or recruits, trains and reviews the work of volunteers; ensures their effective use within the program or service unit requirements.
+ Plans goals, objectives, policies and work standards for the program or unit; provides input into the program's budget.
+ Develops and modifies techniques and formats to evaluate pilot or current program or unit effectiveness and to determine the need for modification and/or new program development.
+ Researches and develops alternatives; ensures that the program or unit is meeting the departmental mission; locates funding sources, service deliverers and other resources; designs and implements program procedures and manuals.
+ Contributes to the overall quality of the program's service provision by developing and coordinating work teams and by reviewing, recommending and implementing improved policies and procedures.
+ Monitors assigned program or programs; ensures compliance with departmental mission, funding source regulations and other guidelines.
+ Acts as the program/service unit and County representative with other departments, community organizations and public and private service providers, funding sources, community and business organizations; answers questions, resolves problems and provides information and technical assistance as required.
+ Makes presentations to a variety of community groups; promotes the programs through developing contacts with various organizations and through media announcements.
+ Monitors changes in legislation that may effect program/service unit operations or service delivery; evaluates their effect upon program or unit activities and recommends appropriate policy and procedure modifications.
+ Maintains or directs the maintenance of accurate records and files.
+ Prepares a variety of correspondence, reports, policies, procedures, program documentation and other written materials.
+ May provide staff support and guidance to a policy board or committee.
+ Uses standard office equipment, including a computer, in the course of the work; May drive a motor vehicle to attend meetings and visit various work sites.
PHYSICAL DEMANDS
Mobility to work in a typical office setting, use standard office equipment; vision to read printed materials and a computer screen; and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
Come Make a Difference and Join the Clark County Family where we offer a comprehensive benefits package that includes:
+ Flexible Schedules including 4/10 options
+ More Money in Your Pocket
+ 100% Employer Paid Defined Benefit Retirement
+ No Social Security Deduction
+ No State Income Taxes
+ Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO)
+ Medical ( - Employer pays 90% of premium
+ Pharmacy Benefits (30, 90-day retail or mail order fills)
+ 24/7 Telephone Advice Nurse - no employee cost
+ Teledoc, Doctoroo, and Dispatch Health
+ Retiree insurance – eligible after 5 years of service
+ Dental
+ Vision
+ Life Insurance – Employer Paid
+ AD&D – Employer Paid
+ Long Term Disability – Employer Paid
+ Generous Leave Accruals that include:
+ 13 Paid Holidays including a Floating Birthday Holiday
+ Paid Vacation Leave
+ Paid Sick Leave
+ Holiday Leave
+ Other leave options
+ Catastrophic Leave
+ Parental Leave – Up to 90 days
+ Wide Variety of Voluntary Benefits that include
+ Guardian – Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance.
+ Trustmark – Permanent Life Insurance benefits and long-term care.
+ Sunlife Financial – Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance
+ TASC – Flexible Spending Account – FSA & Dependent Day Care Debit Card Available
+ Morgan Stanley – Deferred Compensation Plan
+ Employee Assistance Program
+ Onsite Fitness Center – $12/month
*Benefits vary and are subject to change depending on assignment, hiring organization and bargaining unit.
01
In order to be considered for this position, you must include a cover letter and resume in addition to the application. Applications submitted without a cover letter and resume will be considered incomplete. Cover letters and resumes may be attached to the online application or emailed to . All application materials must be received by the closing date/time on the posting announcement.
+ I understand I must include a cover letter and resume in addition to the completed application in order to be considered for this position. I further understand these must be submitted by the closing date listed on the posting announcement.
02
The following questions 2-5 will be used to assist in determining if candidates meet the minimum qualifications. Which best describes your level of education?
+ Some High School
+ High School Diploma or GED
+ Trade School or Technical Degree
+ Some College (1-29 semester credits)
+ Some College (30-59 semester credits)
+ Some College (60-89 semester credits)
+ Some College (90-120+ semester credits)
+ Associate's Degree
+ Bachelor's Degree
+ Master's Degree or higher
+ None of the above
03
List all degrees received that are directly related to the position (see template below).
College/University:
Did you graduate:
College Major/Minor:
Semester Credits Completed:
Degree Received:
04
Indicate your full-time professional administrative experience in an area related to assigned program or unit.
+ No Experience
+ Less than 4 years
+ 4 to 6 years
+ 6 to 8 years
+ 8 to 10 years
+ 10 to 12 years
+ More than 12 years
05
Please list all employer(s) and each job title on your application where your experience was obtained in question 4. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"
Employer Name:
Job Title:
Hours Worked Per Week:
Dates of Employment:
06
Do you currently hold a valid driver's license?
+ Yes, I currently hold a valid Nevada driver's license.
+ Yes, I currently hold a valid driver's license from another state.
+ No, I do not currently hold a valid driver's license.
07
The following skills assessment is a self-assessment used to evaluate an applicant's training and experience.
I understand that:
A) Part-time experience must be prorated and credited as half of full-time experience (i.e., if you performed the task for two years in a part-time position, 20 hours per week, you can only credit yourself with one year of experience in that area)
B) The education, knowledge, and experience levels indicated by my skills assessment responses must be supported and clearly documented in the "Education" and "Work Experience" sections of my application;
C) Any falsification or misrepresentation of the information listed on the employment application or skills assessment may result in removal from the eligibility list or rescinding a job offer;
D) Responses to assessment questions that are not supported and clearly documented in the "Education" and "Work Experience" sections on the application may result in question scores being adjusted to receive zero points;
E) Assessment scores may be used to consider applicants for the selection process;
F) I further understand that since exam scores will be automatically generated based on the applicant's response to each item in the assessment, score appeals will not be allowed for this recruitment.
+ I have read and understand the above information regarding the completion of the following skills assessment questions. I further understand that this recruitment includes a skills assessment and that the answers I provide must be consistent with the "Education" and "Work Experience" sections detailed on my application and that scoring appeals will not be allowed for this recruitment.
08
TECHNICAL SERVICES QUESTION Indicate your full-time professional experience managing or working with a technical team (examples: servers, network, data center, help desk, field service, database administrator, etc.) developing and overseeing IT change management practices (incident, problem, service requests, change advisory board, release management).
+ No Experience
+ Less than 4 years
+ 4 to 8 years
+ 8 to 12 years
+ More than 12 years
09
Please list all employer(s) and each job title on your application where your experience was obtained in question 8. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"
Employer Name:
Job Title:
Hours Worked Per Week:
Dates of Employment:
10
APPLICATION SERVICES QUESTION Indicate your full-time professional experience managing or working with an application development or third-party application implementation team (examples: project managers, custom software development, mainframe systems, third party commercial off the shelf applications, etc.) developing and overseeing IT change management practices (incident, problem, service requests, change advisory board, release management).
+ No Experience
+ Less than 4 years
+ 4 to 8 years
+ 8 to 12 years
+ More than 12 years
11
Please list all employer(s) and each job title on your application where your experience was obtained in question 10. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"
Employer Name:
Job Title:
Hours Worked Per Week:
Dates of Employment:
12
DIGITAL SERVICES QUESTION Indicate your full-time professional experience managing or working with a digital services team (examples: project managers, custom software development, websites, mobile applications, etc.) developing and overseeing IT change management practices (incident, problem, service requests, change advisory board, release management).
+ No Experience
+ Less than 4 years
+ 4 to 8 years
+ 8 to 12 years
+ More than 12 years
13
Please list all employer(s) and each job title on your application where your experience was obtained in question 12. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"
Employer Name:
Job Title:
Hours Worked Per Week:
Dates of Employment:
14
SECURITY SERVICES QUESTION Indicate your full-time professional experience managing or working with an IT security services team (examples: security operations, audit, CIS controls, PCI compliance, etc.) developing and overseeing IT change management practices (incident, problem, service requests, change advisory board, release management).
+ No Experience
+ Less than 4 years
+ 4 to 8 years
+ 8 to 12 years
+ More than 12 years
15
Please list all employer(s) and each job title on your application where your experience was obtained in question 14. The template provided below must be completed in its entirety or the application will be considered incomplete and not eligible to move forward in the process. Type N/A if you have no related experience (see template below). Do not list "see attached resume"
Employer Name:
Job Title: