Pre-Sales Engineer

Incognia is the innovator of next-generation identity solutions that enable secure and seamless digital experiences. With its persistent device fingerprint solution, Incognia combines best-in-class device recognition signals, location analysis and tamper detection for frictionless user verification and fraud prevention. Incognia’s customizable risk assessment and actionable insights empower companies in food delivery, ride-hailing, marketplace, and financial services to protect their reputation, retention and revenue. For more information, visit Incognia.com.

Our values:

Ambition

Excellence

Trust

The team:

We are building a high performing team that believes in our mission of balancing security and user privacy. As a team we are constantly raising the bar and pushing each other towards accomplishing the best work we can. We are looking for teammates who want to solve big, important and complex problems.

The opportunity:

As a Pre-Sales Engineer, you will play an integral role in our success by winning direct customers and growing Incognia’s business in the US and other strategic global markets. You will get the opportunity to own the technical relationship and represent Incognia’s truly innovative solution with some of the biggest brands in the world. You will drive all technical sales efforts from the initial customer diligence stage through the proof of value and customer onboarding. You will also play a key technical role in helping expand Incognia’s business and GTM through strategic partnerships.

Day-to-day responsibilities:

Act as the technical trusted advisor to our direct customer during the presales and onboarding process, which includes technical diligence, proof of value (POV), product support, and SDK and API integration;

Partner with Engineering, Data Science, Product and Marketing to win deals, continually improve our solution to solve customer pain points, and expand our business and market presence;

Create and deliver powerful presentations that clearly communicate POV results;

From a technical perspective, act as the customer SME internally to Product, Engineering, Data Science and Marketing by combining technical insights with a keen understanding of our customers;

Help drive technical side of Incognia strategic partnerships, critical to Incognia’s GTM strategy;

Work closely with Customer Success to ensure smooth customer transitions throughout the sales and account management process;

Keep up with product updates;

Stay up to date about the broader identity, authentication and security ecosystem and share relevant insights internally.

Job requirements

Previous experience in or working knowledge of authentication, biometrics, anti-fraud, digital identity, cyber security or mobile technologies;

Proven work experience as a Sales Engineer or technical Customer Success;

Technical background with understanding and/or hands-on experience in software/API integration, backend/full stack development, mobile (Android and iOS) and/or SQL;

Strong client-facing and communication skills with ability to creatively explain and present complex concepts in an easy to understand manner;

Excellent presentation and verbal and written communications skills;

Good organizational, time management and troubleshooting / code review skills;

Early stage company experience.

Stages of the process:

Interview with People team;

Interview with the manager + team;

Technical Case development and presentation;

Cultural Fit with CTO and CEO.

Incognia is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. All applicants are encouraged to apply and won't be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws. Join us and be part of a team that values and promotes equal employment opportunities.

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