Call Center Customer Care Team

Job Description

Company Description

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 80 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).

At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.Job Description

Are you a confident, customer-oriented individual? Do you enjoy engaging with others and working to meet individual needs? If so, Norco is seeking friendly, confident individuals to join our Customer Care team, a part of Norco's Medical Resupply Department. Customer care team members work in our progressive contact center to provide exceptional, personalized service to our customers to replenish medical supplies. Contact Center team members handle inbound calls seeking to create a positive and productive experience for each caller. Main responsibilities of the position include:

Manage inbound calls in an efficient and timely manner

Identify needs, clarify information, and provide timely customer solutions

Educate customers on options for diverse medical products and services

Follow proven processes and best practices to resolve customer inquiries

Support community agencies in the continuity of care as their patients transition their healthcare

Lead customers through shipping and billing inquiries

Document customer conversations and interactions in a comprehensive, thorough mannerQualifications

While comprehensive hands on training is provided, some of the skills we value include a variety of the following:

Strong phone and verbal communication skills supported by active listening skills

Sense of urgency, professionalism, and proven time management skills

Confident and engaging in their work with other employees and customers

Sound decision-making abilities

Ability to multi-task, set priorities, and manage time effectively

Possess fundamental typing and computer skills

Accurately enter data into custom software and Microsoft Office 365 applications

Additional consideration given to candidates with the following work experience(s):

Entry-level healthcare

Contact/call center experience

Retail sales experience

Additional Information

Norco offers a competitive compensation/benefit package, including:

Employee Stock Ownership Plan (ESOP)

Health, Vision and Dental Insurance

Health Savings Account (HSA)

Medical and Dependent Care Flex Accounts (FSA)

Life Insurance provided at no cost to employee by Norco

Supplemental Accident, Disease, and Life Insurance options

Employee Tuition Reimbursement

401(k) with Employer Matching

Wellness Program

Employee Discount on products sold by Norco

Norco, Inc is an Equal Opportunity/Affirmative Action Employer

Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a drug-free workplace

Full-time