Service Advisor

Since 2001, the Higginbotham family has made it their mission to deliver excellence, luxury, and quality to Jackson drivers, as we intend to do for years to come. Over the course of those 15 years, we’ve been devoted to serving our customers as best we can in whatever way we can, focusing solely on their driving needs and desires. We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our employees work together towards a common goal to offer the best service in the industry. If you feel that your skills would be a valuable asset to our customers, we want to get to know you!

What We Offer:

100% paid medical for the employee

401k with matching

Dental, Medical, Life and disability insurance

Paid Vacations

Other outstanding benefits

Responsibilities

Greets customers promptly

Obtains customer and vehicle information

Clearly reports all vehicle symptoms as described by the customer

Determines and recommends needed maintenance base on age, mileage, and vehicle history

Prepares complete and accurate estimate of cost for labor and parts

Establishes follow-up time

Monitors the progress of each vehicle throughout the day, updating customers frequently

Verifies that final invoice reconciles with work performed on the repair order

Explains all completed work and charges to customers

Requirements:

Minimum 1 year experience in a service advisory role

Knowledge of automobiles

Positive attitude

High volume mentality