IT Help Desk Lead

Responsibilities

Sentinel is actively seeking a skilled and dynamic IT Help Desk Lead to oversee the daily operations of the helpdesk for one of our valued clients. In this role, you will ensure the timely and effective resolution of IT issues while fostering a culture of exceptional customer service. This position requires strong leadership abilities, technical expertise, and a proactive approach to problem-solving. This is a contract to hire role reporting to our client location in Menomonee Falls, WI.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience in IT support, with at least 3 years in a leadership role.

Strong technical expertise in hardware, software, and network systems.

Excellent problem-solving and communication skills.

Demonstrated ability to manage and motivate a team in a fast-paced environment.

Proficiency with helpdesk software and tools, such as ConnectWise PSA.

Experience with supporting M365, Entra, and SaaS environments.

The candidate must have a car, as this position requires travel between locations and the transportation of equipment

A valid driver’s license and proof of vehicle insurance will be required

Legally authorized to work in the US without sponsorship

Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

What you get:

We offer weekly competitive pay, medical, dental, vision, 401K and more.

MOTIVATED…..make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact .

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Contract W-2 FTE